It Engineer In Store.
Lowcostiphonerepairs I.T Service Centre
London Area, United Kingdom
As the IT Store General Manager and engineer, I successfully operated a thriving brick-and-mortar and online business specializing in computer and mobile device repair and networking. Over four years, I transformed a startup into a rapidly growing enterprise, renowned for excellent customer service and technical expertise. From 0 to a SIX figure annual Profit in the first year. Sold the business and bought my first house at 25.Key Responsibilities:Business Operations: Managed daily operations, ensuring seamless integration between in-store and online activities.Customer Service & Sales: Provided outstanding customer service, driving repeat business and referrals. Handled inquiries, technical support, and sales.Bookkeeping: Maintained accurate financial records, including sales, expenses, and revenue tracking for tax purposes.Inventory Management: Conducted regular stock checks and managed inventory levels to prevent shortages and overstock.Compliance & Data Handling: Ensured compliance with laws and regulations, particularly data protection. Implemented secure data handling practices.Card Payments & Tax Management: Managed card payment processing and ensured secure, compliant transactions. Handled tax documentation and reporting.toubleshooting software/hardware including hardware/software repair, windows, linux, ios, android and various other platforms.Marketing & Growth Strategies: Developed marketing strategies to increase visibility and customer base, leveraging social media and online advertising.My ability to juggle multiple responsibilities, combined with a strong focus on customer satisfaction, was key to the business's success and growth. This experience provided me with a comprehensive understanding of the technical and operational aspects of running a tech-focused business.