David Perks Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia Area

Manage fraud defenses and policies across the customer lifecycle from account opening to transacting. Incorporate risk based controls into the early stage of new product design.

Richmond, Virginia Area

Manage New Account Fraud Risk for Capital One Bank, partnering with Product & Technology teams to build trust, stop fraud, and verify identity online and in branch.

Debit & ATM Fraud Manager- Manage the ATM fraud losses for the Bank by forecasting loss, responding to fraud attacks, and developing defenses to mitigate losses- Lead agenda for fraud modeling and Debit & ATM fraud defenses- Identify risks and mitigate upcoming threats as the payment industry changes

Collections Analyst- Managed a customer experience measurement program for the Credit Card Collections department- Assessed how "bought in" associates were to improving customer experience and tailored internal communications and branding strategies to create awareness and advocacy- Prioritized & supported customer experience improvement projects that increased customer satisfaction from 40% to 75% in one year

Call Center Forecasting Analyst- Forecasted demand for multiple call centers across all planning horizons - from the next few days to the next few years- Built unique forecasting models for each call center based on each center's demand drivers- Prepared staffing teams for unique scenarios, including media campaigns, new product launches, and credit card portfolio conversions

Ms, Industrial Engineering & Operations Research

Bs, Industrial & Systems Engineering