Generated Function Requirements Documents using SoDAGenerated Views in Requisite Pro to create Requirements TableDesigning Prototype for new FEDdesk Modernization (WEBPACC/ALOHA/ETAMS)Analyzing and Researching OPM Requirements for Current FEDdesk ApplicationCreated ER Diagram for current FEDdesk ApplicationCreating ER Diagram for To-Be FEDdesk ApplicationCreating Use Cases for current FEDdesk ApplicationAnalyzing OPM Requirements for As-Is/To-Be FEDdesk ApplicationInteracting with Payroll Personnel and Developers to provide Requirements for documentation of As-Is FEDdesk application and for to-be applications (ALOHA/WEBPACC/ETAMS)SME for ETAMS/ALOHA (worked on FEDdesk/ETAMS/WEBPACC Helpdesk for 5 years)Write all test plans/test scripts manuallyExecute all test scripts and document before and after results

Set up Test PlansSet up Test ScriptsRun Test Scripts (for current release and full regression)Run SQL to validate data in the database

FEDdesk (4 years)Analyzed and Revised Functional Requirements Documents for accuracyDesigned and Implemented all Test Cases for FEDdesk to adhere to SDLC ProcessConducted all Test Case Scenarios for all FEDdesk ReleasesTracked and Analyzed all bugs found in code (Test Problem Report)Communicated and coordinated with Team Lead and Developers possible fixes to codeCreated and Implemented Full System Test Plan for FEDdesk ApplicationCreated and Implemented Test Scripts to create spool files to validate database updatesUsed SQL+ - Toad to create spool files to validate database updatesAnalyze Database Entries, Packages, Procedures and Functions to ensure accuracy of codeValidate that all conditions in PL/SQL code were being met for application standardsCreated all Test Cases/Scripts based on Traceability Matrix to ensure all Function Requirements were tested properlyCreated Test Analysis Reports for the SDLC Process and made recommendations for project statusARCS (4 years)Analyzed and Revised Functional Requirements Designed and Implemented all Test Plans for ARCSConducted all Test Case Scenarios for all ARCS ReleasesTracked and Analyzed all bugs found in code (Test Problem Report)Communicated with Team Lead and Developers of possible fixes to code and screensCreated and Implemented Full System Test Plans for ARCS ApplicationCreated and Implemented Test Scripts to create spool files to validate database updatesUse SQL+ - Toad to create spool files to validate database updatesAnalyzed Database Entries, Packages, Procedures and Functions to ensure accuracy of codeValidated that all conditions in PL/SQL code were being met for application standardsCreated all Test Cases/Scripts based on Traceability Matrix to ensure all Function Requirements were tested properlyCreated Test Analysis Reports for the SDLC Process and made recommendations for project status

Was in charge of tracking payroll for all associatesWas in charge of correcting payroll problems for all associatesAnswered incoming calls for FEDdesk HelpdeskConducted Day to Day operations for all Heartland Financial Systems ApplicationsCopied files based on file structure in the production environmentRan executables to install new code in production environmentFEDdesk HelpdeskResearched/Tested/Implemented FEDdesk Ticket Tracking SystemCreated and Tracked all FEDdesk TicketsInteracted with Supervisors, Payroll Technicians, Developers and Analysts via phone, email and face to face communications to fix production issuesConducted Research and Analysis to determine cause of prod issues and possible fixesOperations Support Unit (OSU)Conducted interviews of all systems division employees to determine daily operations to be turned over to OSUCreated proposal for implementation of the OSUResearched and Analyzed all daily operations to create the OSU ManualTracked and Documented all changes to the daily operations in the OSU ManualDesigned and Implemented OSU Short ManualDesigned and Implemented OSU Operations ChecklistPerformed daily operations (SIFT, Bulkload, CARS, LABOR, Payroll)Performed FTP transfers of Payroll Information to outside agencies Performed Production MovesPerformed CM Movese-PayrollReviewed and prepared e-Payroll documentation for proposalContinuation of Operations (COOP)Prepared and Updated all COOP Manuals

Researched and Develop Questionnaire for studyConducted Surveys with Over 500 Students at Northwest Missouri State UniversityAnalyzed Results of Questionnaires filled out for this Pilot StudyEdited and Coded Questionnaires for accuracy of resultsEntered the findings into SAS Account to produce outputConducted presentation to Financial Aid Director of Findings