David Pettitt Email & Phone Number

Basingstoke, Uk

NewVoiceMedia, A Vonage Company (acquired: November 2018)

Basingstoke, Uk

High Wycombe

• Managing the Technical Resources department which consisted of 9 team members• Planning Resources for upcoming requests and clients• Reviewing analytics to improve efficiency and utilisation• Report generating and presenting to Internal & External directors• Working with Service Delivery Manager and Service Desk Lead for client satisfaction• Client Meetings with new and existing onsite resource contacts• Auditing of processes both internal and client-based• Individual meetings and reviews with department members• Interviewing potential engineering candidates for the team• Heavily involved with the client onboarding process from an auditing and future resourcing point of view

High Wycombe

Atech Support is a loyal IT technology partner. A trusted extension to each organisation we align ourselves with. Our Atech team is truly “Addicted to Service” and continuously goes the extra mile to ensure that our clients are provided with the best tailored solution to fit their individual needs. Our day-to-day approach reflects the company wide mission - to deliver unrivalled service. Would you like to find out more about why Atech Support is distinctive and how to embark on a partnership that compliments your business perfectly. Visit www.atechsupport.com.

Egham, Surrey

As a $6.2 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.As an IT Engineer I was responsible for the repair of both hardware/software on laptops and desktops as well as building laptops using both SOE and WDS techniques.Also under my responsibilty were the management of several servers including the anti-virus system and web-based backup solutions both during working hours and out-of-hours OnCall support.As new members of the UK IT team joined the Surrey office, I was tasked with the training of these individuals on the networking and general IT support of the day-to-day tasks.

Chemistry, Biology, Information Technology

Education record