David Phillips Email & Phone Number

I was the child that took everything apart that thirst for understanding of how things work still motivates me today.In my current role at Arrow Communications I lead a team of highly experienced engineers delivering complex solutions to exceed our customers expectations. I ensure that service is built in by design in order to meet the customers needs, working closely with our internal operational support and delivery teams as well as 3rd party suppliers. I represent support and service delivery across the whole telecoms portfolio always striving to improve on our customer journey to deliver consistently positive experiences.Arrow is a growing organisation that has grown from 120 employees to 400+ During that time I have helped the engineering function build and improve its technical capability across our portfolio.• 14+ years of experience managing multiple high-calibre teams of Engineers, Provisioners, Service Desk, Team Leads and Managers.• Driving agility; growing and empowering teams; mentoring staff• Structuring teams for success; implementation of process for quality and value• Proficient Prince 2 Practitioner• ITIL 4 Certified

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  Swansea University

  Electrical And Electronic Engineering With Communications