David Phippen Email & Phone Number

I am a highly autonomous customer service professional with 15 + years in bound call centre experience. Professional and friendly, I have a passion for providing my customers with what they require as quickly and efficiently as possible. I take a personal pride in giving each customer a 110% positive experience.Most recently at Vocus Communications, my key achievements include;• Delivering outstanding service to 900 customers across Australia and NZ, an 8 year tenure marked by zero customer complaints.• 18 years’ experience in in bound contact centre environments, both as a frontline consultant and in the back office. Channels of contact have included email, phone and online forums/social media, with anything between 50 and 100 enquiries per day.I am driven to provide each customer with a positive experience, I take pride in responding to enquiries as quickly as possible regardless of service agreements and enjoy identifying problems and working on creating solutions.

Listed skills include Business Analysis, Telecommunications, Sales Management, Data Center, and 4 others.