David Plandowski Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

● Ascertain trade-offs of revenue opportunities versus technical and cross-divisional operational support costs, informing decision-making and encouraging scalable, supportable projects, improving the customer experience.● Collaborated with division leadership to initiate Operational Readiness exercises for significant projects, including Datamine, weekend trading, and single-stock futures.● Led operational readiness responsibilities for the multi-year, $3B NEX integration, including… Show more ● Ascertain trade-offs of revenue opportunities versus technical and cross-divisional operational support costs, informing decision-making and encouraging scalable, supportable projects, improving the customer experience.● Collaborated with division leadership to initiate Operational Readiness exercises for significant projects, including Datamine, weekend trading, and single-stock futures.● Led operational readiness responsibilities for the multi-year, $3B NEX integration, including coordinating weekend mock trading sessions, documenting trade adjustment procedures, performing gap analysis between market protections, and distilling business scenarios into functional support requirements.● Manage four to six cross-functional business projects while maintaining proactive communication with the Operations Leadership Team and stakeholders, including S&P TACO trades, Brazil-U.S. soybean spread, and CME Settlements & Valuation market data channel, ensuring a consistently active development cycle and highly engaged participants.● Accurately and thoroughly document risks, constraints, and dependencies of business decisions and influence stakeholders towards a functional solution, increasing technical development efficiency and reducing rework.● Collaborate with operations teams, introducing new initiatives and gathering support requirements in preparation for an average of five major initiatives each year, reducing internal launch failures to zero, optimizing support, and increasing customer satisfaction.● Prioritize, track, and maintain an archive of 300 customer enhancement requests, decreasing decision-making and execution time and improving the customer feedback loop.● Took the role of SME for Kellogg’s Corporate Innovation & New Ventures MBA class and team advisor for MBA candidates, encouraging moonshot ideas and culminating in an end-of-year roundtable with senior management. Show less

London, United Kingdom

● Managed the integration, distribution, and operational support of a newly acquired front-end trading platform in London, increasing new daily users from zero to 2,500 across 45 FCMs. ● Opened new communication channels with traditionally hard-to-reach commercial customers, leveraging technical expertise and interpersonal relationship skills and improving sales insight.● Streamlined the onboarding process across various tools, improving the customer experience and decreasing onboarding… Show more ● Managed the integration, distribution, and operational support of a newly acquired front-end trading platform in London, increasing new daily users from zero to 2,500 across 45 FCMs. ● Opened new communication channels with traditionally hard-to-reach commercial customers, leveraging technical expertise and interpersonal relationship skills and improving sales insight.● Streamlined the onboarding process across various tools, improving the customer experience and decreasing onboarding support calls by 40%.● Acted as project manager for self-service tools used by risk managers, increasing customer adoption and reducing support inquiries to the risk team by 60%. Show less

Greater Chicago Area

· Built an efficient application support model and wrote processes for internal operations teams to decrease issue resolution times and improve the customer experience.· Coordinated Technology, Sales, and Operations teams, streamlining customer onboarding with clear instructions, reducing registration times, and decreasing confusion.

Greater Chicago Area

· Led the Markets Team, analyzing market activity, preparing for market events, and amending erroneous trades resulting in a fair marketplace for trading participants.· As the key stakeholder for service tool enhancements and feature development, participated in high-level strategic and detailed functional engagement with development teams, creating value-added solutions.· Received two Excellence Awards for improving department-wide data collection and efficiency, resulting in better… Show more · Led the Markets Team, analyzing market activity, preparing for market events, and amending erroneous trades resulting in a fair marketplace for trading participants.· As the key stakeholder for service tool enhancements and feature development, participated in high-level strategic and detailed functional engagement with development teams, creating value-added solutions.· Received two Excellence Awards for improving department-wide data collection and efficiency, resulting in better customer contact metrics and consistent error handling across 24-hour shifts. Show less

Master Of Business Administration (Mba), Finance, Marketing, Management

Bachelor Of Arts (B.A.), Economics, Sociology

Varsity Swimming Sigma Alpha Epsilon