David Popovici Email & Phone Number

Palo Alto, California, United States

Mountain View, California, United States

San Francisco Bay Area

Manage and Debug customer facing software Web application issues reported by key stakeholders and end users. Use debugging tools, e.g. Dynatrace SAAS & Appmon, Splunk, New Relic APM, Chrome Web developer tools. Manage incident communication with stakeholders, monitor and report status on production incidents. Work with customers, software engineers and overseas QA team to create software tooling/dashboards/alerts. Hands on diagnosis/troubleshooting of customer website issues, identify root causes and work to resolve. Create support procedures, establish SLA(s), triage production issues based on impact and priority and escalate if/when appropriate, to engineering mgmt. and/or to customer business manager(s). Analyze REST APIs and JSON/XML formats to diagnose production failure incidents. Work with SQL to create and run relational databases queries to debug and fix production issues. Performed data migration testing of hundreds of thousands of production customer, product and order records. Performed QA testing of data integration connector between hybris and Monetate Marketing Acceleration Cloud. Configured and setup LAN/WAN routers and wireless access points for one office. Installed Windows Server 2012 R2 with SFTP and FTP access; hosted a public hybris eCommerce server. Performed Analysis, Test Plan Design and Test Case Development on a large-scale Commercial eCommerce project through the full SDLC software development life-cycle from inception through live-site deployment.

San Francisco Bay Area

Performed Analysis, Test Plan Design and Test Case Development on a large-scale Commercial eCommerce project through the full SDLC software development life-cycle from inception though live-site deployment. Performed data migration testing of hundreds of thousands of production customer, product and order records. Performed QA testing of data integration connector between hybris and Monetate Marketing Acceleration Cloud. Configured and setup LAN/WAN routers and wireless access points for one office. Installed Windows Server 2012 R2 with SFTP and FTP access; hosted a public hybris ecommerce server.

San Francisco Bay Area

Performed Apple FileMaker Database Schema Design for small and medium sized client companies. Assisted with database patches and updates within internal database products, Used FileMaker PHP API to link FileMaker Database to websites, Built and Tested a Weekly Email campaign sending over four thousand emails using Apple FileMaker Scripts, PHP Programming Language to capture & save users web form data then send them email by a robot script. Debugged Website, HTML, CSS, PHP, and Java Script code within Weekly Email Campaign website. Provided live customer technical support for small to medium size client companies.

San Francisco Bay Area

Diagnosed Linux(Ubuntu) server system issues and provided fixes. Setup LAN/WAN routers and wireless access points. Configured LAN class C domains. Developed advanced skills in Adobe Photo Shop and used skills within the schools newspaper publication & yearbook team. Created and edited video animation and transition staging clips using Adobe Premier and Adobe After Effects for schools video class.

Computer Science Transfer, Computer Science

High School Diploma

Activities and Societies: Video Class Editor and Script Helper, Yearbook Board Member