David Prada Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Bogotá

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service • Oversaw CRM updates and backups, report generation and troubleshooting requisition• Organized workflows to improve efficiency and reduce operating costs• Coordinated work of 25 employees by offering clear direction and motivational leadership• Established ambitious goals for employees to promote achievement and surpass business targets• Automated office operations to… Show more • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service • Oversaw CRM updates and backups, report generation and troubleshooting requisition• Organized workflows to improve efficiency and reduce operating costs• Coordinated work of 25 employees by offering clear direction and motivational leadership• Established ambitious goals for employees to promote achievement and surpass business targets• Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications• Communicated job expectations and trained staff to promote team building and discipline• Recruited, trained, and developed administrative team to support corporate growth and objectives• Coordinated extensive planning, development of project milestones, and budget for complex contracts. Show less

Bogotá D.C., Colombia

• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention• Delivered exceptional client experiences through hands-on leadership of associates and managers• Built and maintained loyal, long-term customer relationships through effective account management• Designed sales and service strategies to improve revenue and retention• Complied with company policies and government regulations to prevent and detect rule violations and… Show more • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention• Delivered exceptional client experiences through hands-on leadership of associates and managers• Built and maintained loyal, long-term customer relationships through effective account management• Designed sales and service strategies to improve revenue and retention• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits• Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures• Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system• Facilitated monthly workshops to share best practices to optimize productivity. Show less

Bogotá D.C., Colombia

• Implemented operational changes to promote cost efficiency• Devised cost-reducing labor and inventory processes• Calculated total costs and compared budgets with actual expenses• Utilized data analysis to project and adjust expense and cost transactions• Tracked changing labor and supply costs and prepared periodic cost reconciliation reports• Performed budget formulation work involving review and preparation of budget estimates and financial plans• Monitored budget… Show more • Implemented operational changes to promote cost efficiency• Devised cost-reducing labor and inventory processes• Calculated total costs and compared budgets with actual expenses• Utilized data analysis to project and adjust expense and cost transactions• Tracked changing labor and supply costs and prepared periodic cost reconciliation reports• Performed budget formulation work involving review and preparation of budget estimates and financial plans• Monitored budget execution work, including obligations incurred and actual expenditures of funds• Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment. Show less

Bogotá D.C., Colombia

• Administered queries, resolving reconciled items for unbilled accounts.• Received customers, answered account questions, and resolved complaints.• Monitored contracts for customers outside of standard billing cycle.• Applied billing adjustments to resolve discrepancies in account receivable journals.• Followed all company procedures to keep data confidential.• Communicated with credit, collections, customer service and operations department members to assist with and… Show more • Administered queries, resolving reconciled items for unbilled accounts.• Received customers, answered account questions, and resolved complaints.• Monitored contracts for customers outside of standard billing cycle.• Applied billing adjustments to resolve discrepancies in account receivable journals.• Followed all company procedures to keep data confidential.• Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.• Verified invoice procedures to validate customer contracts and maintain billing communication.• Communicated with internal and external auditors to explain and support processes and reconciliations.• Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.• Monitored monthly activities and managed vendor invoicing to prepare appropriate financial reports.• Utilized performance improvement matrix to identify defects and recommend improvements to current operational workflows.• Created spreadsheets to analyze and summarize incoming cash receipts for CEO, CFO and other executives. Show less

Bogotá D.C., Colombia

Analysis of databases and preparation of reports for the granting of loans to companies in the corporate sector defined by the bank.Support in the review of documents and information necessary to verify if all requirements are fullfill in order to access the credits.Verification in databases of financial services used by customers, and identification of opportunities for cross-selling in the companies under analysis.

Postgraduate Degree, Business Administration And Management, General

Especializacion En Gerencia Financiera, Finanzas

Finanzas Y Relaciones Internacionales, Finanzas