-- Responsible for AMD solutions offered & sold through Dell Consumer Client LOB's and sales channels (Direct, Online, Retail, etc.)-- Manage business development & relationship with North America Dell Technologies teams (GTM, Marketing, Sales, etc.) to build AMD brand awareness and drive pipeline

-- Led analytics & insights through our Net Promoter Score (NPS) surveys to drive actionable improvement for customer experience (CX)-- Identified strengths and opportunities, using qualitative & quantitative research, to enhance CX for our Consumer & Small Business (CSB) and Medium Business (MB) sales segments-- Partnered with cross-functional organizations to summarize findings & operational data and present results to executive leadership to drive process improvement-- Created… Show more -- Led analytics & insights through our Net Promoter Score (NPS) surveys to drive actionable improvement for customer experience (CX)-- Identified strengths and opportunities, using qualitative & quantitative research, to enhance CX for our Consumer & Small Business (CSB) and Medium Business (MB) sales segments-- Partnered with cross-functional organizations to summarize findings & operational data and present results to executive leadership to drive process improvement-- Created, programmed, launched, & managed Dell's first ever Product Net Promoter Score (pNPS) CX listening post survey focused solely on Client Peripheral products & solutions (mice/keyboards, webcams, headsets, software, etc.) Show less

-- Primary project manager for Dell Technologies monthly NPS survey for the Consumer Client Line of Business -- Reported results received for Dell Consumer Client LOB's (IE: Alienware, Inspiron, XPS, etc.) to various stakeholders -- Worked cross-functionally with Client Product Experience team to create, edit, and launch survey questionnaire-- Created quarterly reports reviewing product performance while meeting project timelines-- Developed and maintained partnerships with… Show more -- Primary project manager for Dell Technologies monthly NPS survey for the Consumer Client Line of Business -- Reported results received for Dell Consumer Client LOB's (IE: Alienware, Inspiron, XPS, etc.) to various stakeholders -- Worked cross-functionally with Client Product Experience team to create, edit, and launch survey questionnaire-- Created quarterly reports reviewing product performance while meeting project timelines-- Developed and maintained partnerships with various segments of Dell, including Product Management & Technical Support, to provide survey results and review organizational objectives for CX Show less

-- Managed monthly NPS survey for the Consumer & Small Business global sales segment-- Produced monthly & ad hoc reporting for internal stakeholders providing survey results and trending analysis-- Programmed & established the first survey within new organizational CX platform (InMoment)-- Project managed outsourced team ensuring business needs and metrics were achieved on a timely basis

-- Assisted our Acquisition sales segment in increasing client solutions overall pipeline and revenue-- Developed and managed marketing campaigns focused on end user computing products & solutions-- Administered sales ready leads producing more than $10 million in new opportunities-- Created additional customer and email promotions generating more than $500,000 in sales pipeline -- Designed and presented training programs to management & sales teams-- Managed departmental… Show more -- Assisted our Acquisition sales segment in increasing client solutions overall pipeline and revenue-- Developed and managed marketing campaigns focused on end user computing products & solutions-- Administered sales ready leads producing more than $10 million in new opportunities-- Created additional customer and email promotions generating more than $500,000 in sales pipeline -- Designed and presented training programs to management & sales teams-- Managed departmental marketing team and created collateral, including product presentations & brochures, to generate sales opportunities for Original Equipment Manufacturer (OEM) Client Solutions Show less

-- Provided consulting & sold technical solutions to small and medium-sized businesses-- Obtained more than 100% of sales goals producing more than $5,000,000 in total revenue -- Involved in the development and executed marketing campaigns for sales teams-- Implemented segment sales campaign generating more than $5,500,000 in pipeline opportunity-- Coached, mentored & trained new employees in learning tools and best practices-- Designed and presented training programs to… Show more -- Provided consulting & sold technical solutions to small and medium-sized businesses-- Obtained more than 100% of sales goals producing more than $5,000,000 in total revenue -- Involved in the development and executed marketing campaigns for sales teams-- Implemented segment sales campaign generating more than $5,500,000 in pipeline opportunity-- Coached, mentored & trained new employees in learning tools and best practices-- Designed and presented training programs to assist in meeting organizational goals-- Assisted in raising awareness of our yearly IT summit, known as Dell World, to consumers increasing attendance by more than 10% Y/Y Show less

-- Marketed and solicited season and group ticket packages via phone, email and in-person meetings -- Generated more than $140,000 in ticket sales revenue while servicing incoming fan requests and inquiries-- Developed more than 50 client relationships while providing superb customer service-- Provided support to additional departments such as Interactive Marketing, Premium Seating and Public & Media Relations

-- Provided financial aid information and advice to students among campus-- Developed, edited and maintained web pages for the Office of Student Financial Aid-- Conducted audit analysis to ensure pages contained accurate information and links-- Served as liaison for the Office of Student Financial aid for presentations, conferences, and other events

-- Provided event management support to the University of Illinois Athletic Summer Camp Program-- Served as registration guide to children and parents participating in various sport camps-- Organized confidential information in order to maintain accurate records

-- Helped students from low-income and underrepresented groups manage the challenges of college-- Led a class of over 30 students providing information and workshops to assist students with leadership skills-- Mentored students and helped them find academic, employment, and research opportunities

-- Marketed season, group, and individual ticket business-- Created the first social media platform in the athletic department-- Assisted with game-day collateral including email campaigns and brochures

-- Maintained and edited the University of Illinois’ College of Education web page-- Performed desktop and publishing and web design tasks-- Distributed direct email communications

-- Volunteered as assistant coach/assistant offensive coordinator for the Champaign Colts youth football team-- Assisted in practices, creating plays and development of players throughout the season

-- Developed strategies to increase sales and generate higher product turnover-- Trained and supervised new staff members to be proficient in product knowledge-- Orchestrated co-sponsorship with local media outlet to increase store's regional market appeal-- Resolved a wide variety of customer issues and inquires