David Procida Email & Phone Number

Inland Empire, Southern California

My position is to promote Nulo dog and cat products at various PetSmart locations in the Inland Empire. www.nulo.com

• Canine Frisbee thru the community centers from Corona and Riverside Orange County and Long Beach. Training dogs and their owners to play and compete in Dog Frisbee.
• I have had over 300 students, and have had many continue on to compete at all levels of competition.

• All Levels of Canine Obedience and training.
• Working with the owners instructing them communicate with their dogs.
• Working with the owners to elevate their dogs to work in Therapy and Service status.

Riverside, California

• position; included staffing the Dealer Assistance Help Desk to assist in solving any, and all warranty problems with the bicycles.
• Proven track record of finding solutions for almost every type of problem related to bicycles.
• Worked directly with dissatisfied customers (usually by the Dealers request) and helped to find a happy solution for them.

• Customer Service and Creative Design position; created a catalog for the automotive division of the company.
• Advanced to the Engineering Department, and for 6 years I worked on engineering projects for private label companies.
• Acquired an in-depth knowledge and understanding of exhaust systems and muffler design and function.
• Responsibilities included Labor and Material cost analysis, as well as locating outside vendors for required components.
• Worked directly under the company’s Vice-President, who depended on me to solve problems within the Engineering environment as well as with Customer Service. I have shown an ability to handle “problem customers”.

• Sales and Customer Service, I joined this start-up company in their infancy.
• Wrote their first catalog
• Functioned as the Sales department, handled all warranty claims, and was responsible for all customer service.
• Responsible for all telemarketing within the wholesale dealer infrastructure.
• Responsibility to working with customers dealing with any installation and warranty problems they encountered. The owners were always receptive to my suggestions and liked the concern I held for the company’s customers.

• In-house and telemarketing at the dealer level) and Customer Service at all levels.
• Created New Product Release Brochures.
• Was promoted to the position of Amateur Racing Support Coordinator. Handled the Junior Support Team (for riders from the Expert Level and below).
• Represented the company at Competition Events and Functions.