David Procida Email & Phone Number

Inland Empire, Southern California

My position is to promote Nulo dog and cat products at various PetSmart locations in the Inland Empire. www.nulo.com

Canine Frisbee thru the community centers from Corona and Riverside Orange County and Long Beach. Training dogs and their owners to play and compete in Dog Frisbee. •I have had over 300 students, and have had many continue on to compete at all levels of competition.

All Levels of Canine Obedience and training.•Working with the owners instructing them communicate with their dogs. •Working with the owners to elevate their dogs to work in Therapy and Service status.

Riverside, California

position; included staffing the Dealer Assistance Help Desk to assist in solving any, and all warranty problems with the bicycles. •Proven track record of finding solutions for almost every type of problem related to bicycles. •Worked directly with dissatisfied customers (usually by the Dealers request) and helped to find a happy solution for them.

Customer Service and Creative Design position; created a catalog for the automotive division of the company. •Advanced to the Engineering Department, and for 6 years I worked on engineering projects for private label companies. •Acquired an in-depth knowledge and understanding of exhaust systems and muffler design and function. •Responsibilities included Labor and Material cost analysis, as well as locating outside vendors for required components. •Worked directly under the company’s Vice-President, who depended on me to solve problems within the Engineering environment as well as with Customer Service. I have shown an ability to handle “problem customers” working with them to achieve a satisfactory resolution.

Sales and Customer Service, I joined this start-up company in their infancy.•Wrote their first catalog• Functioned as the Sales department, handled all warranty claims, and was responsible for all customer service. •Responsible for all telemarketing within the wholesale dealer infrastructure.•Responsibility to working with customers dealing with any installation and warranty problems they encountered. The owners were always receptive to my suggestions and liked the concern I held for the company’s customers.

•In-house and telemarketing at the dealer level) and Customer Service at all levels.•Created New Product Release Brochures.•Was promoted to the position of Amateur Racing Support Coordinator. Handled the Junior Support Team (for riders from the Expert Level and below).•Represented the company at Competition Events and Functions.