- Provide support and information to a variety of customers and retailers on a range of outdoor products such as hiking boots, climbing and camping equipment.- Respond to emails and phone calls with the ability to trouble shoot quickly for satisfactory resolutions.- Process online, phone, email and retailer orders across various platforms such as Shopify, PayPal, DPD and Apprise.- Communicate effectively with stakeholders in different parts of the business such as the Director, Sales Representatives and Warehouse Managers and Operatives with queries ranging from stock availability, inbound freight and outbound deliveries.- Daily use of Excel which includes creating pivot tables, using sums, VLOOKUP function and import and exports to create orders, display order confirmations, edit forecasts and research data.- Maintain product knowledge through regular training and own initiative by using and researching of products in and outside of work.- Ensure tasks are completed within the correct timeframes to ensure customer satisfaction.- Adapt to different types of customers, ensuring they feel well listened to. Take the appropriate actions and respect each individual on a case-by-case basis.- Support colleagues with queries and notify them of any issues which may affect them.- Send notifications of availability of stock to retailers to increase uptake of forward and back orders ensuring sales targets are improved.

• Daily use of email and phone calls to correspond directly with customers and retailers to resolve issues including refunds, replacements and give advice or support.• Inspect, test and advise on warranty returns for popular outdoor brands such as Scarpa, Grivel and Deuter. Visual inspections are made then paperwork for each individual or store is processed.• Give detailed reports on potential care, fitting or usage issues when required.• Use of SAGE, Trello and Excel to manage orders, credits and stock levels.• Record and organise information on spreadsheets.• Communicate and work with customer service and warehouse departments to improve processes and quality of products and services.• Update product knowledge to provide the correct advice and outcomes for customers.• Manage stock of spare parts, liaise with colleagues in Italy, Germany and purchasing to keep stock updated and request items.• Organise repairs in Italy and UK and generate customs documentation. Keep customers updated with progress.• Train new members of staff in my department and Customer Services in correct procedure to maximise customer experience and efficiency.

• Input creative ideas to improve the hostel appearance and customer engagement.• Provide outstanding customer service in all areas of the hostel.• Respond to a wide variety of customer needs in a friendly and approachable manner.• Great attention to detail with a focus on improving methods and efficiency at all times.

• Designed footwear for Sports Direct brands including Karrimor, Dunlop and Slazenger. • Updated hiking, running, cricket and fitness styles to be on trend and fashionable. • Presented ideas in a persuasive manner in meetings with buyers and suppliers. • Daily use of Adobe Illustrator and Photoshop to design, colour and make alterations.• Collected information to create accurate footwear specifications.• Emailed colleagues in China daily to liaise with factories and develop samples.• Lead store research trips and made extensive reports on findings.

• Created fashionable sports footwear for all ages and genders.• Worked with retailers including ASDA, Brantano and ShoeZone. • Emailed colleagues in China to convey information and solve manufacturing problems.• Travelled to China four times a year to work on samples and modify designs. • Sourced new materials, outsoles and treatments from markets and factories.• Research and inspiration trips to Tokyo, Hong Kong and Amsterdam.

I was promoted from part time member of staff to full time assistant manager.• Successfully managed and motivated a team in sales and customer service which improved return custom.• Key holder responsible opening and closing the store.• Handled money daily including cashing up the tills after store close.• Monitored daily and weekly sales figures and communicated these to the area manager.• Merchandised the store in line with offers and seasons which improved sales. • Encouraged product analysis and training which increased the stores excellent reputation.