David Profitt Email & Phone Number

San Antonio, Texas, United States

Amarillo, Texas, United States

Leader of operational unit that identifies and recovers overpayments for Medical Carriers across the U.S.

San Antonio, Texas Area

Plano, Tx

• Led retail banking call center with a staff of 400 – focusing on providing sales and service to retail bank customers. Demonstrated ability in hiring top talent, fostering a strong career path for sales team, creating a sales culture, coaching and developing of Associates, and providing team effective talent management. • Created a culture that providing an ideal customer experience to direct banking clients that were sophisticated in servicing their accounts online. Duties included: diverting call strategies, creating a vision that differentiated the company from competition, and shaping a culture that performed well

San Antonio, Texas Area

Led a talented department of 30 Performance Consultants responsible for providing performance improvement support and training activities. The primary audience was 8,000 customer contact representatives in financial services positions. Our team conducted needs analysis, handled client relationships and reported results. Interacted with top level executives to ensure that we were focusing our efforts on the mission critical activities.

San Antonio, Texas Area

Responsible for leading a department of 150-200 investment professionals that provided advice, sales and service to customers on their investment accounts. The primary focus was on achieving strong call center results, hitting aggressive product goals, providing recommendations, Principal Review of accounts, handling complaints and providing excellent customer service.