Dave Pucknell Email & Phone Number

London, England, United Kingdom

The prime purpose of my role is to ensure all directorate services are managed and maintained to the highest level, meeting external and internal standards for delivery and processes.While developing excellent working relationships with key senior internal and external stakeholders to ensure service levels are maintained, external contracts provide value.

London, United Kingdom

Responsible and have full ownership for a continual developing live service of the Jisc Open Research Hub.The primary contact for all customers relating to all aspects of the service. Managing the helpdesk, and ownership of incident management life cycle. Represented Jisc at eventsMy initial task at Jisc was to create the service management platform for.

Primary technical liaison between clients and third party suppliers to ensure maintenance and delivery of service levels to meet business expectations. Ensure resolution of all issues and problems through mature incident, change and problem management processes. Responsible for the successful delivery of services provided to nominated customers under.

Currently the SDL for a number of clients. This consist of a mix Public Sector and Private sector. All covered by NDAs, and high security requirements.Consulting Engineer serves as technical lead, supporting and implementing a customer’s application infrastructure. Central technical point of contact for all technical aspects. Deep understanding of.

Stockley Park

• Technical Lead in a dynamic team which managed HP EMEA Webhosting, Server Farm Infrastructure and its services. The role involved offering technical solutions to proposed projects through to implementing, reviewing and.
• Under minimal direction, employed multiple speciality disciplines such as systems infrastructure, application knowledge and business systems in Pre/Post Project work.
• Provide technical leadership to others on network designs, platform sizing, infrastructure system design and application of new technologies.
• Responsible for the coordination/accurate completion of application deployment ensuring end to end network connectivity.
• Documenting functional design and operational guides for the use in the event of application failure. Show less