David Pugmire Email & Phone Number

Dallas, Texas, United States

Design, implement, and coach the Agile transformation of the internal Audit department of Fidelity Investments. Our focus was increasing timeliness of audit delivery and improving client satisfaction. Achieving these goals required a focus on adopting agile principles and practices to the audit process while insuring that all industry standard audit practices from the Institute of Internal Auditors (IIA) were adhered to. These goals were achieved while also showing dramatic improvement in employee satisfaction.

Providence, Rhode Island Area

Agile Coach at Fidelity Investments- Guides multiple agile teams in significantly growing their agile capabilities and practices to achieve their first ever sprint with all stories delivered and at a higher velocity.- Helps teams using Kanban and Scrum to reduce cycle time and improve predictable deliveries.- Performs Agile maturity assessments to determine a current state and establish goals for a desired future state.- Creates a focus on Product Owners and backlog management to improve sprint planning.- Facilitates meetings and discussions on agile, lean, team formation, and vision.- Mentors scrum masters, product owners, and their managers on effective agile.- Trains teams and management in the fundamentals of Agile and Scrum with a attention to vision, values, principles and specific actions.

Raleigh-Durham, North Carolina Area

Guide clients in transforming their development organizations to Agile implementations, focusing on critical enterprise applications. Project experiences include serving as a Scrum Master, Product Owner, and Agile test director across a broad range of projects. Lead trainer for PWC internal Agile and Scrum courses.Specific client engagements include:- Served as the Agile Coach for the team implementation of Market Risk Management at a large financial services organization- Led product owners in the backlog creation and maintenance - Applied agile principles in preparing corporate systems for the split of a large public utility into multiple NYSE traded companies.- Utilized agile in coordinating the preparation of 150 in-house and vendor applications for the transition to a new ERP system at a large healthcare organization- Managed the Quality and testing of a new, enterprise critical agile application at a major US airline.

Greater Salt Lake City Area

- Implemented Agile/Scrum development methodology to onsite teams yielding significant quality and productivity gains. Met planned scope, schedule and budget following launch of new methodology product releases.- Deployed Agile/Scrum methodology to offshore team in India. Synchronized efforts of entire U.S. and international engineering organization and provided more frequent delivery of updates.- Identified key talent and grew development organization by 50% in six months to create new product line.- Led transition from internal operation to commercial software organization. Directed product engineering, new feature development, and product delivery.

Greater Salt Lake City Area

Directed all aspects of internal development, marketing, quality, test, support, operations and customer relationships for enterprise-wide work flow, business process management (BPM), and records management application used worldwide, 24x7 by over 25,000 employees and external business partners. Directed annual budget of $20 million, and 90 employees including teams in Salt Lake City, Boston, Ireland and India. - Implemented image acquisition and records management functions to meet compliance requirements with SEC and Sarbanes Oxley.- Created real-time monitoring dashboard to facilitate more effective scheduling and decrease labor expenses.- Sponsored implementation of automated testing resulting in increased quality and a reduction in total test regression time of 25%.- Led efforts to build thin client using offshore team in Ireland, resulting in a reduction of $1.5 million annually in desktop deployment costs with thin web client.- Launched program to engage customers in regular discussion to ensure clarification of product direction and increase customer satisfaction. - Conceived and implemented an internal customer governance board to direct strategy and funding for internal product which led to increase in customer satisfaction score from 3.1 to 4.5.- Grew internal customer base from 9 to 11 business units and increased user base by 20%, including first external use of XTRAC.- Implemented international use of product, enabling transition of back office processing to offshore facility in India. Efforts resulted in significantly decreased labor costs. - Achieved production up-time of 99.995%.

Greater Salt Lake City Area

Director Development (2004-2007)Oversaw all aspects of XTRAC development program. Key member of firm-wide architecture team that set architecture and infrastructure guidelines for the firm. - Project manager for new feature releases increasing user base by approximately 8,000 users.- Performed all project scheduling and made delivery commitments.- Implemented standardized formal release processes, review and signoff of release readiness, which improved customer satisfaction, increased product consistency and improved quality.- Spearheaded implementation of 32-member offshore development and test team in India. Achieved ongoing annual savings of $6 million. - Guided reimplementation of architecture from vendor-based product to open-source tools reducing licensing fees by $1 million annually and increased product capacity threefold.- Developed server and client “cookbooks” to provide patterns and fundamentals for developers. Program reduced on-boarding time for new employees and ensured consistency in product development. - Led creation of standard web services API to increase the ability of business units to integrate business applications, resulting in reduced data entry errors, processing effort, labor and time to completion.

Greater Salt Lake City Area

Using agile principles shifted the team delivery to frequent incremental releases resulting in significantly enhanced customer satisfaction.

Greater Salt Lake City Area

Managed team of 12 with annual budget of $2.5 million. Oversaw all aspects of software development life cycle from initial conception through completion. Led staffing, project scheduling, architecture oversight, project processes and standards, development, cross-team coordination and final preparation for delivery. Utilized Microsoft back-office technologies including IIS, ASP, MTS, and MSMQ with Java as the primary development language. Directed creation of key technologies in workflow and telephony integration. Prototyped ideas were adopted and incorporated into Fidelity.com. Applied for and received $8 million tax credit for fundamental research efforts.  Utilized Agile/Scrum methodology.

Greater Salt Lake City Area

My responsibilities as a board member of the Utah Chapter of the MS Society included Team recruitment and development, budget oversight, and program review.

Fort Collins, Colorado Area

A wide variety of responsibilities over this period included:- Overseeing HP's Corporate Engineering for software development tools- Managing the tools support organization- Managing the operations team- Managing development of software development tools- Program Manager for the creation of HP SynerVision & ChangeVision a process oriented software development tool suite.

San Jose, California

Co-developed and implemented HP's third-party developer program for HP's first PC. The program included independent and sponsored applications, technical support, marketing promotion materials, and purchase contracts for resale.

San Jose, California

Developed the process for and taking of the annual physical inventory of a terminal manufacturing facility. Through the innovative use of various systems I reduced the physical count time from 3 days to 1 and the valuation period was reduced from 3 months to 3 weeks on a $30 million inventory.

Mba, Finance

Bs, Economics