Lead designers and technical support personnel through everyday production issues. Ensure service requests processed through business are assigned and addressed in a timely manner. Communicate with business partners as well as delivery team when service requests will be delivered into the production environment.

Lead designers and technical support personnel through everyday production issues. Ensure service requests processed through business are assigned and addressed in a timely manner. Communicate with business partners as well as delivery team when service requests will be delivered into the production environment. Knowledge base applications are; Vendor Feeds – vendor files of eligibility pertaining to the benefit requests. This includes Pharmacy vendor ARGUS. LENS – letter creation for various different conditions. HIPAA, 1099HC (annual & daily) for the state of MA, Specialist Terms, Eligibility re-verification.Access to Care – ID card processing application.BIDS – structure warehouse for benefit option plans. Benefit Access – warehouse for the benefit options data of those plans.Document Source Tool (DST) – Certificates processing application. Vendor RR Donnelly. DocGen – collateral processing application.