David Pyle Email & Phone Number

United Kingdom

Farnborough, England, United Kingdom

• Management of team KPIs & performance, ensuring any non-performance is addressed.
• Supplier Management & engagement, aiming to drive improvement and address failings
• Responsible for B2B sales of Driver Risk software solutions
• Escalation point for customer complaints, engaging suppliers and vehicle manufacturers to resolve issues and negotiate goodwill
• Network building at senior customer level, including operational reviews
• Supplier/customer tender and Implementation experience within Operations environment

Farnborough

• Management of new business sales relating to the Driver Risk software solutions. Management of sales process from initial Lead through to Implementation & Delivery
• Provide leadership to a team of 12, focused on delivering value-add solutions to our customer base. Coaching colleagues to ensure KPIs are met and any issues are addressed to avoid recurrence
• Ensure operation within the appropriate regulatory framework, including quality assessment checks to monitor compliance
• Implementation of new customers into the Alphabet Operations infrastructure, including contractual & operational requirements and assisting with any bespoke IT requirements
• Responsible for complaint and issue management, including escalations by senior customers or stakeholders within the business
• Implementation of new suppliers, ensuring key operational requirements are identified and actioned as part of the process

• Complaint resolution – Compensation requests, vehicle rejections, complaints/queries surrounding mechanical recharges, ensuring suppliers offer the correct level of service and complaints are resolved on occasions they.
• Work authorisation – Approving maintenance repairs in line with team/personal KPIs whilst monitoring vehicle budget/spend
• KPI & trend analysis – Reviewing team performance weekly and offering suggestions for improvement
• Process improvement - Looking at various processes within the department and role and suggesting ways of streamlining this and improving it to ensure a high level of service to customers
• Liaising with vehicle manufacturers – Discussing goodwill claims, warranty claim rejections, hire car provision, ‘problem vehicle’ rejection
• Updating customer account information – Ensuring information on customers is accurate and up to date

• Complaint resolution - Compensation requests, vehicle rejections, complaints/queries surrounding mechanical recharges, supplier issue resolution
• Invoice Processing - Validating and approving the payment of manual and ad-hoc invoices
• Updating customer information - Ensuring information on customers is accurate and up to date
• Training of new starters and apprentices – Training in company processes and systems, offering guidance with customer/supplier queries or complaints
• Manage the downtime & repair of vehicles - Working with other teams and suppliers/manufacturers to ensure vehicle downtime kept to a minimum and company/customer financial risk minimised
• Liaising with vehicle manufacturers - Discussing goodwill claims, warranty claim rejections, hire car provision, ‘problem vehicle’ rejection

• Vehicle service & repair - Service/repair & diagnostic work on passenger cars and LCV
• Customer complaint resolution – ‘Repeat issue’ resolution, invoice discrepancies, compensation requests
• Updating customer records – Ensuring customer information is accurate and up to date

English Language And Literature, General

English Literature & Language Ancient History (Roman & Greek) Media Studies I.T. Critial Thinking.

Education record