We at Silver Oak IT believe that providing affordable ICT solutions shouldn’t just be something that is available to the corporate world. Although cost is one of the most important factors when deciding which ICT supplier to choose, service is always going to be a close second. Silver Oak IT not only offers very competitive prices, but we also offer outstanding customer service. Our ITIL driven service team offers 2-hour emergency resolution, and with online tracking and incident logging, you… Show more We at Silver Oak IT believe that providing affordable ICT solutions shouldn’t just be something that is available to the corporate world. Although cost is one of the most important factors when deciding which ICT supplier to choose, service is always going to be a close second. Silver Oak IT not only offers very competitive prices, but we also offer outstanding customer service. Our ITIL driven service team offers 2-hour emergency resolution, and with online tracking and incident logging, you can keep track of requests and issues in real time, day or night.Our technicians also provide onsite visits, to spend time with your staff, ensuring their needs are met. We believe that our relationship with our customers is more of a partnership and we are here to guide you through the pitfalls and to help shape your organisations ICT structure for the future We are a small family run business, with over 20 years’ experience in the industry. All of our staff are CRB checked and are MTA qualified or above. Show less

I manage our customer services team in regards to our call centre help desk, and our field engineers, providing quick and concise resolutions to our customers and supporting them to use Advance in the best way possible for their business.

- third line technical support- Advance Management System output management- Pre sales consultation- Group management- Service Desk Supervision