David Ray Email & Phone Number

United States

Kiawah Island, Sc

Kiawah Island, Sc

Kiawah Island, Sc

Charleston, South Carolina Area

Provide direct supervision, leadership, coaching, and daily direction for multi-site locations with a staff consisting of 17 non-exempt associates. Overall responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team. Maintain and build effective relationships with customers. Establish strong communication links with sales team to review financial and profitability goals, customer service plans and growth opportunities across the rental, purchased and Asset Advantage businesses. Responsible for the achievement of revenue generation through Fee for Service (FFS) targets and service contract renewals, achievement of set cost targets, customer satisfaction, associate development, and operational improvements.

Charleston, South Carolina Area

Provides direction to service center personnel and is involved in the daily activities to meet or exceed operational goals and objectives. The Team Leader will effectively communicate with the local sales and service team and customers to ensure operational efficiency and effectiveness. The Team Leader is expected to promote and sustain Continuous Improvement, develop new hires and take progressive steps in maintaining a safe work environment. This position has direct customer contact and is authorized to transfer and/or position place patients.Primary Duties • Coordinate daily work assignments, oversee and engage in field and warehouse activities.• Manage equipment transfers and cycle counts to ensure an accurate on site inventory.• Manage parts spending and inventory to meet Service Center(s) needs.• Exhibit excellent time management, verbal and written communication skills.• Sustain a clean and safe work environment, including 5S activities. Safety training, meeting and medical testing requirements are kept up-to-date; ensure that standard work is followed. • Assisting Team in achieving measures and goals by monitoring reports from FSO, JDE, and Cognos.• Root Cause and Countermeasure deployment to SOM (Service Operations Manager).• Actively involved with new hire process (participate in the interview with the SOM, training, development, etc) • Manage schedules for work, various shifts, on-call, and vacation. • Participate in the on-call rotation as required.• Work with Sales, Service Team and /or the Customer to resolve issues and improve service.• Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations. • Ensure Team compliance to all company policies and procedures to support company objectives, including service documentation, SOP/WI training, expense and fleet reporting.