David Richard Email & Phone Number

South West And South East England (Bristol Based)

Responsible and accountable for the effective performance of the HR Department (interim position).

Bristol, United Kingdom

To partner Charity leaders and colleagues at all levels to drive and deliver HR solutions to maximise people performance, strategy and workforce planning to significantly contribute to strengthening performance in order to facilitate the Charity Plan delivery.Lead, manage and develop the Regional HR Advisors to deliver a quality and consistent ER service.

Bristol, United Kingdom

First point of contact for managers in the Central and South West Areas for provision of robust HR advice and guidance on all Society related operational HR activity, including strategic support, people planning and commercial awareness. Working with the Area Management teams to embed and drive the delivery of all HR activity / best practice in areas such as Recruitment, Retention, TUPE, Change Management, Performance Management, employee engagement and the full Employee Relations remit.

Bristol, United Kingdom

Working in the Telephone Banking Department, I was responsible for the delivery of both operational and strategic HR Services to 9 Contact Centres throughout the UK.

Bristol, United Kingdom

Responsible for the delivery of an HR Reward consultancy service, dedicated to UK Retail Bank. Dissemination of all reward related issues, projects and policy. Accountable for a dedicated relationship management service to Wealth Management, Scottish Widows and Central Functions within UK Retail Bank by the provision of detailed advice and guidance ensuring consistency and fairness across business units and alignment to Group policy.

Bristol, United Kingdom

Group Compensation and Benefits.Day to day management of high risk Bank policy such as Sick Pay and Protection of Pay & Allowances. Corresponding with all levels of management, and HR to ensure legislation driven compliance. Liaison with key functions including Business Partners and the HR Call Centre to disseminate policy amendments. Provision of external market data analysis to support and embed the introduction of the groups reward strategy and pay reviews. The highest level of customer service required to make and advise practical, consistent, sometimes high level, decisions and explain rationale to customers.

Bristol, United Kingdom

Demanded the highest levels of customer service as I regularly communicated and advised HR personnel, Specialist Personnel Services teams and senior management from all areas of the group; on ‘high risk’ bank policy cases. Develop an accurate understanding of complex cases involving Absence Management, Disciplinary and Grievances. Provision of front line HR service to manage complex Sickness Absence, Disciplinary, harassment and Performance Improvement calls, by adopting a thorough, probing approach to tactfully gather information and analyse detail.