David Richard Email & Phone Number

Bend, Oregon, United States

As a Senior Network Network Administrator, I played a pivotal role in ensuring the smooth and efficient operation of the organization's network infrastructure. I was responsible for designing, implementing, and maintaining complex network systems, providing technical support, and collaborating with IT teams to deliver high-quality network solutions.Key ResponsibilitiesNetwork Design and Implementation:Design, implement, and maintain complex network infrastructures, including routers, switches, firewalls, and load balancers.Develop and implement network policies, standards, and procedures to ensure security, reliability, and performance.Conduct network assessments and audits to identify potential issues and recommend improvements.Network Administration:Monitor and troubleshoot network performance to identify and resolve issues promptly.Configure and manage network devices, including routers, switches, firewalls, and load balancers.Provide technical support to users and troubleshoot network-related problems.Security and Compliance:Implement and maintain network security measures to protect against unauthorized access and data breaches.Ensure compliance with relevant industry standards and regulations, such as HIPAA, PCI DSS, and GDPR.Project Management:Participate in network infrastructure projects, providing technical expertise and support.Assist in the development and implementation of network modernization plans.Collaboration:Collaborate with IT teams to ensure seamless integration of network systems with other IT infrastructure components.Work closely with business stakeholders to understand their network requirements and provide appropriate solutions.

Bend, Oregon, United States

• Troubleshot hardware and software issues to ensure seamless operation of systems.• Managed network infrastructure to optimize performance and secure data transmission.• Coordinated with vendors to procure necessary equipment and services for projects.• Led project management initiatives to ensure timely and successful completion of deliverables.• Implemented cybersecurity protocols to safeguard sensitive information and prevent cyber threats.Network Strategy and Planning:Develop and implement the organization's network strategy, aligning it with overall business objectives.Conduct network assessments and audits to identify areas for improvement and optimization.Plan and manage network infrastructure upgrades and expansions.Team Leadership:Manage and mentor a team of administrators.Provide technical guidance and support to team members.Foster a collaborative and high-performing team culture.Risk Management:Identify and mitigate network security risks.Implement and maintain network security best practices.Develop disaster recovery and business continuity plans.Performance Monitoring:Monitor network performance and identify potential issues.Implement performance optimization strategies.Analyze network data to identify trends and patterns.Compliance:Ensure compliance with industry standards and regulations, such as HIPAA, PCI DSS, and GDPR.Conduct regular audits and assessments to verify compliance.

Bend, Oregon, United States

As a Senior Engineer / FE MGR, I led a team of front-end engineers. I oversaw the development and maintenance of front-end applications for multiple clients, ensuring high-quality, scalable, and secure solutions.Key ResponsibilitiesClient Management:Manage relationships with clients, understanding their unique requirements and providing technical guidance.Collaborated with clients to define project scope, timelines, and deliverables.Ensured client satisfaction through effective communication and problem-solving.Team Leadership:Led and mentored a team of front-end engineers, providing technical guidance and support.Assign tasks, monitor progress, and ensure project deadlines were met.I fostered a collaborative and high-performing team culture.Frontend Development:Oversees the development and maintenance of front-end applications for multiple clients.Ensured adherence to coding standards, best practices, and security guidelines.Stay up-to-date with the latest front-end technologies and trends.Technical Architecture:Designed and implemented scalable and maintainable front-end architectures.Evaluated and selected appropriate front-end technologies and tools.Ensured compatibility with backend systems and infrastructure.Performance Optimization:Optimized frontend performance to improve page load times and user experience.Conducted performance testing and analysis to identify bottlenecks.Implemented performance optimization techniques.Security:Implemented security measures to protect front-end applications from vulnerabilities and attacks.Conducted security audits and vulnerability assessments.Ensured compliance with industry security standards.Problem-Solving:Diagnosed and resolved complex technical issues related to front-end applications.Provided technical support to clients and team members.

Bend, Oregon, United States

Managed IT Services: Independently established and oversaw IT operations for a variety of small and medium-sized businesses.Remote and On-Site Support: Provided comprehensive IT support, including remote monitoring and both on-site and off-site data backups.Enterprise-Level Service: Delivered high-quality, enterprise-level IT support to clients, despite operating as a solo technician.IT Operations: Handled critical tasks such as client invoicing, software and hardware updates, and vendor/distributor communication.Cloud Migration: Successfully transitioned clients from on-site Exchange to Office 365 Hosted Exchange, including account setup and application implementation.Network Infrastructure: Took full responsibility for designing, quoting, and implementing complete network infrastructures, encompassing security, servers, desktops, and mobile devices.Help Desk Support: Received and resolved mission-critical and general IT issues through email and phone.Business Growth: Successfully acquired 40 clients with approximately 375 nodes, including a major client with 8 servers, 55 desktops, and 40 mobile devices.Key Achievement: Successfully scaled the MSP to serve 40 clients with a total of 375 nodes.

Technical Expertise: Demonstrated technical skills in developing IT services and implementing remote monitoring solutions using tools like Spiceworks, R-U-ON, Acronis, Ghost, N-Able, and PC Anywhere.Sole Technician: Served as the primary IT technician, overseeing Microsoft updates for servers and desktops, and ensuring network security through firewall, switch, and Wi-Fi maintenance and replacement.Client Support: Managed helpdesk tickets, resolved daily issues, and provided general IT maintenance.Client Relationship Management: Met with clients to understand their IT needs and assess the effectiveness of their current network environment. Developed and presented customized IT solutions, negotiated with vendors, and implemented approved proposals.Key Achievement: Successfully managed client relationships, tailored IT solutions, and negotiated with vendors to meet client needs and drive business growth.

Bachelor Of Science Information Technology

Master Of Science Information Technology Management

Associate Of Arts And Sciences - Aas, Information Technology