David Ridout

David Ridout Email and Phone Number

Director, EMEA Project Management Services @ TTEC
Ipswich, GB
David Ridout's Location
Ipswich, England, United Kingdom, United Kingdom
David Ridout's Contact Details

David Ridout work email

David Ridout personal email

About David Ridout

Providing comprehensive business support to exciting and innovative start-up targeting path to growth.Focus on supplier relationships, procurement, customer processes / touchpoints, automation, marketing and delivering strategy needed to expand.

David Ridout's Current Company Details
TTEC

Ttec

View
Director, EMEA Project Management Services
Ipswich, GB
Website:
teletech.com
Employees:
7
David Ridout Work Experience Details
  • Ttec
    Director, Emea Project Management Services
    Ttec
    Ipswich, Gb
  • Ttec
    Director, Emea Project Management Services
    Ttec Aug 2019 - Present
    Ipswich, England, United Kingdom
    Providing leadership of EMEA Project Management Services supporting Client growth for TTEC EMEA region. Guiding team to execute new geo / new country entries driving successful implementation of new sites. Consulting with Regional Leadership Team supporting alignment of Client-Centric and Experience First strategy.
  • Concentrix
    Senior Director, Global Implementation
    Concentrix Jan 2005 - Jan 2019
    Following Concentrix / Convergys acquisition, which completed in October 2018, became Leader within Concentrix Global Project Management Office (oversight of legacy team of Project Management resources).Responsible for global delivery for new contact centre client programs and expanded business, also new geography / market entry and associated site builds / site readiness projects. Accountable for successful delivery of strategic projects, technology projects and due diligence engagements.Team consistently deployed range of world class tools and project management processes designed to ensure clear and comprehensive communication to internal / external / leadership partners whilst delivering cost and schedule management as required with no surprises.Previously from January 2005 to October 2018 managed the Convergys Global Implementation Office providing accountability for budgetary management and successful delivery of a wide range of project portfolios and project types needed to improve business processes and support client growth every year.The team grew from <10 headcount to >40 highly skilled, PMP qualified resources with negligible attrition as Convergys grew to >125000 employees becoming a $3b revenue company. Convergys PMO organisation was highly mentioned, reviewed and regarded by Gartner and ultimately and successfully delivered 400+ projects on time, at/under budget every year across multiple geographies (ex. EMEA, India, Philippines, LatAm, North America etc.)Worked as senior leadership subject matter expert for implementation supporting business development opportunities, new client partnering opportunities.
  • Esure Insurance
    Head Of Projects, Business Development
    Esure Insurance Jul 2003 - Dec 2004
  • Orange Uk
    Customer Service Manager
    Orange Uk Mar 2000 - May 2003
  • Axa Insurance
    Claims Service Centre Manager
    Axa Insurance Jan 1997 - Mar 2000
  • Royal & Sun Alliance
    Claims Manager
    Royal & Sun Alliance Jun 1991 - Jan 1997

David Ridout Skills

Contact Centers Outsourcing Program Management Bpo Offshoring Stakeholder Management Business Development Leadership Vendor Management Project Management Call Centers Service Delivery Customer Experience Workforce Management Operations Management Change Management Business Process Improvement Transition Management Business Transformation Crm

David Ridout Education Details

  • Northgate High School, Ipswich
    Northgate High School, Ipswich

Frequently Asked Questions about David Ridout

What company does David Ridout work for?

David Ridout works for Ttec

What is David Ridout's role at the current company?

David Ridout's current role is Director, EMEA Project Management Services.

What is David Ridout's email address?

David Ridout's email address is ri****@****ail.com

What schools did David Ridout attend?

David Ridout attended Northgate High School, Ipswich.

What skills is David Ridout known for?

David Ridout has skills like Contact Centers, Outsourcing, Program Management, Bpo, Offshoring, Stakeholder Management, Business Development, Leadership, Vendor Management, Project Management, Call Centers, Service Delivery.

Who are David Ridout's colleagues?

David Ridout's colleagues are Marife Ong, Joemmel Victor Depallo, Jose Juan Adriano Homo, Vincent Ryan Coloso, Irish Joy Demetillo, Sherrie Lane Brit, Pia Bernadette Briz.

Not the David Ridout you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.