David Ridout Email and Phone Number

Providing leadership of EMEA Project Management Services supporting Client growth for TTEC EMEA region. Guiding team to execute new geo / new country entries driving successful implementation of new sites. Consulting with Regional Leadership Team supporting alignment of Client-Centric and Experience First strategy.

Following Concentrix / Convergys acquisition, which completed in October 2018, became Leader within Concentrix Global Project Management Office (oversight of legacy team of Project Management resources).Responsible for global delivery for new contact centre client programs and expanded business, also new geography / market entry and associated site builds / site readiness projects. Accountable for successful delivery of strategic projects, technology projects and due diligence engagements.Team consistently deployed range of world class tools and project management processes designed to ensure clear and comprehensive communication to internal / external / leadership partners whilst delivering cost and schedule management as required with no surprises.Previously from January 2005 to October 2018 managed the Convergys Global Implementation Office providing accountability for budgetary management and successful delivery of a wide range of project portfolios and project types needed to improve business processes and support client growth every year.The team grew from <10 headcount to >40 highly skilled, PMP qualified resources with negligible attrition as Convergys grew to >125000 employees becoming a $3b revenue company. Convergys PMO organisation was highly mentioned, reviewed and regarded by Gartner and ultimately and successfully delivered 400+ projects on time, at/under budget every year across multiple geographies (ex. EMEA, India, Philippines, LatAm, North America etc.)Worked as senior leadership subject matter expert for implementation supporting business development opportunities, new client partnering opportunities.