David Roberts Email & Phone Number

Stockton-On-Tees, Gb

Designed, defended and delivered automation frameworks for DXC's UK&I public and private sector customers. These form a set of standard, re-usable products for continuous operational readiness review, self healing, capacity management and data analytics based on industry standard tools. They are the basis of governance of the organisation’s performance by its leadership and continuous service improvement by its members.Mentored and supported Delivery Leads across the organisation in product management, Agile methodologies and continuous service improvement. Acted as senior Technical Escalation Manager to drive the resolution of complex, high priority incidents across multiple industries.Formed a virtual, multi-disciplinary team of automation volunteers, working within the DevOps methodology, to enhance, promote and foster shared ownership of products.

Newcastle Upon Tyne, United Kingdom

Delivery Lead with responsibility for the capacity, configuration, escalations, availability and service improvement of all IT infrastructure and related tooling, including Windows, Solaris, Linux, vSphere servers in hybrid and on-premise, highly secure, enterprise-class environments.Led a team of 17 engineers providing 24x7 support of an estate of ~6,000 servers and ~80,000 users for a large UK Government customer, before moving on to support the transition and lead the team for multiple new customers and industries over the years.Led automation initiatives to modernise IT operations across UK&I.Trusted adviser to client managers, delivery executives, architects and engineers, providing detailed technical solutions to business problems.

Newcastle Upon Tyne, United Kingdom

Technical lead for Wintel infrastructure delivery and support, including responsibility for technical direction and innovation.Provided subject matter expertise and architectural designs to many high profile projects, such as Universal Credit.Designed and developed automation and infrastructure for a Managed Private Cloud platform, including blade-based compute platforms, RESTful webservices, software delivery and operations automation.Presented with UK&I ITO Innovation award and shortlisted for UK&I ITO Rising Star award

Newcastle Upon Tyne, United Kingdom

Implemented and supported thousands of VMware and Microsoft servers, as well as users and workstations in multiple branch offices for a UK Government customer.Managed Active Directory, VMware vSphere, SQL Server, IIS, Exchange etc. Gained MCTS (SQL Server) and MCSA certifications.Proficient with PowerShell, VBScript, BASH and .Net C#. Developed software for automated auditing, process automation and hardware configuration.

Washington, United Kingdom

Second line support for Fujitsu VME mainframes for the a UK Government customer. Developed Configuration Management database.

ITIL Incident Management, best performing team member for first-time fix rate. Acted as analyst for HR and Business Intelligence.

Dumfries, United Kingdom

Designed, developed and maintained process monitoring and analysis software for a 24/7 manufacturing plant. Managed the migration of process-critical applications across servers.