David Roberts Email & Phone Number

Peterborough, GB

As Head of Field Services, I am Responsible for Operations and the long term Commercial and Strategical Direction of the Department of both the Field and Onsite Engineering Teams.Key areas include -Efficiencies and Quality, with a Focus on ImprovementsBuilding Effective, Collaborative Working RelationshipsDesign and Strategy of Delivered ServicesLearning.

Reading, England, United Kingdom

As Head of Global Field Services, I was responsible in overseeing and leading operational performance and delivery of contracted services across all regions, through Globally dispersed Engineering Teams covering all Continents. I provided support and guidance to Regional Operations Managers with more than 250 Onsite IT Engineers, and Field Engineers.

Birmingham, United Kingdom

As the Field Service Director, I was responsible in spearheading IT Engineering teams across the UK and Europe, to include The Netherlands, Belgium and the Nordics.Overseeing and leading operational performance and delivery of contracted services across all regions, liaising closely with all Regional Field Service Managers to ensure that the quality of.

Birmingham, United Kingdom

As a Field Delivery Senior Manager at Curvature, I was responsible for developing solutions to productivity issues by managing IT Field teams across the UK and Europe whilst ensuring compliance with company policies and procedures. The time spent in this department allowed me to experience various parts of field delivery management, as well as liaising.

Birmingham, United Kingdom

Managing the team in the UK to include Field Engineers primarily in Birmingham. With the growth of the business I was responsible for all recruitment, to include interviews, hiring, coaching, training and the onboarding of all new team members. Managed the team on a day to basis to enure all members had the support and guidance as needed.

Redditch, Worcestershire

As an IT Service Operations Manager, I thoughtfully managed long term opportunities for Maindec Computer Solutions. I achieved promotion to a management role for the regional office reporting to the Operations Director through maintaining clear benchmarks in providing IT support and solutions within the West Midlands. I gained invaluable experience in.

Redditch, Worcestershire

• Providing technical support to engineers and external customers to resolve critical system issues, including out of hours/on call support, with a logical, methodical and structured approach.
• Troubleshooting incidents/problems on a wide range of Servers, IBM, HP, Dell, SUN,
• Responsible for troubleshooting and the repair of Servers and Storage Solutions.
• Point of escalation for engineers, providing telephone and onsite support.
• Providing support for PC’s, Networks and… Show more
• Providing support for PC’s, Networks and Servers within the West Midlands. Show less