Pre and Post Sales support of Sirius & CDW's branded Partner Support Services Program; OneTouch and CTSExpert in Check Point, Cisco, Commvault, NetApp, Palo Alto Networks, and Veritas partner services, maintenance renewals, and Enterprise Agreements

•Responsible for providing reconciliation and analysis of service support contracts, pricing, and proposal expertise across multiple lines of business to maximize profitability for transactions. Maintain contact with Account teams, Vendors, Manufacturers, and Clients in order to facilitate positive and productive long-term relationships and resolves issues/problems through independent thinking. Assist with solution-selling activities, identify opportunities for margin growth within accounts and make recommendations on service support levels, coverage options, and pricing based on technology and industry knowledge.•Provide complete and accurate Client proposals as directed by Maintenance Specialists. Maintain records pertaining to each Client with respect to past proposals in order to strategically provide current proposals.•Complete deal package by identifying, verifying, and submitting information needed to process orders and obtaining necessary approvals when required. Validate that proposals match Client documentation and revise quotes as needed. Submit completed quotes for procurement.•Team Lead: Cisco CCW-R Pilot Program.•Subject Matter Expert (SME) for MSSA team in Cisco quoting, contract management, and training for inside and outside resources.

•Manage technology acquisition requests for project rollouts for our clients, ensuring Forsythe and our partners are delivering on client needs. Work with clients, partners, Pre-Sales, account management teams, accounting, legal, and finance to ensure success of projects.•Identify, manage, and resolve critical technology acquisition issues for our clients, partners and Forsythe to ensure a successful outcome.•Independently manage deal financials, including understanding and communicating options and their impacts to clients, partners, and Forsythe. Includes decision-making around appropriate deal adjustments and evaluating multiple potential solutions according to the deal revision matrix.•Maintain and manage open, clear, and consistent communication lines with clients, partners, pre-sales engineering, account teams, accounting, and management.•Participate in SOAR and Oracle’s Leasing & Fixed Assets solutions team, UAT testing; develop TAA training team; aid in development of new and updated Job Aids for TAA role.•Symantec NetBackup SSE certified.

•Controlled all inventory. Duties included historical sales analysis sales forecasting, purchasing/sourcing (accessories and devices), order creation/fulfillment, logistics management, product returns, and billing reconciliation (billed and credited for orders and returns)•Successfully converted existing warehouse inventory from ‘stock-style’ to JIT/Lean throughput•Reduced capital holdings of the warehouse inventory by 84%•Increased accessories sales by 43% from the previous fiscal year•Managed vendor accounts, negotiated new/current vendor contracts, negotiated pricing on accessories based on economies of scale, interfaced with vendors and manufactures on test marketing and demonstrations of new technologies and product innovations•Managed merchandising of product in sales locations (maximize organization and presentation while minimizing unacceptable product mixing and theft), ensured compliance with Sprint guidelines related to inventory (devices in stock, correct product mix, etc.)•Improved/troubleshot/debugged ITS with developers. Provided functionality improvement reports•Provided on-site technical training to Sales Agents on system features of ITS and cell accessories with a focus on specific product categories where improvement was possible (on a Sales Agent basis)•Managed the Facilities Maintenance Technician and all associated supplies required to perform maintenance at sales locations•Created and managed SOP’s (Standard Operating Procedures) related to processes surrounded or affected by inventory control procedures

•Analyzed physical inventory flows through the warehouse and implemented an alternate inventory flow which optimized the usable floor space and minimized the inventory movement distance; simplified inbound and outbound inventory flows, and decreased forklift and labor costs•Evaluated inventory management and physical inventory count issues within the IT function and the personnel of the warehouse on a daily basis; reconciled inaccuracies between physical inventory counts and the inventory system which was tied to billing, prevented inventory issues due to personnel error•Solved order management problems and billing issues within the IT function of the warehouse management system (WBS) and the inventory management system (WCSS II) on a daily basis; corrected over $17,000 in incorrectly billed shipping charges, and prevented other incorrect orders and billings•Certified in RMS (Rollout Management System; a web-based mass-order upload system), trained in WCSS II and WBS/AS400; ability to easily learn, understand, and integrate new software systems•Provided support to Shipping and Receiving personnel by assisting in daily activities including; order fulfillment, inventory receiving, floor management, and inventory management; ability to learn multiple jobs quickly, provided physical and technical support, and performed as a team player

•Conducted SPC (statistical process control) and process analysis on the ‘Refurbish Process’ within the National Returns Center; recommended changes to optimize the ‘Refurbish Process’ which resulted in a 188% net increase in production.•Analyzed the current warehouse layout and recommended an alternate layout to optimize inventory flows which decreased inventory travel distance within the warehouse; saving time and labor costs

•Internship position created after previous project work with sourcing for Novozymes North America•Conducted market intelligence research, market trend analysis, alternate supplier identification, contract review and negotiation; facilitated the elimination of obsolete materials•Obtained experience in future markets for raw materials, which would affect the annual forecasted budget. Approximately 50 of the 100 materials total over $100,000 per year each, in expenditures•Obtained experience in current markets and alternate supplier identification which prevents the inability to obtain raw materials should markets begin to tighten•Identified trends in the market and key factors that drive price and production levels both domestically and globally for raw materials like Sodium Bisulfite Solution•Worked on creating the Anchor Budget for 2010; completed and presented to the Director of Sourcing•Obtained experience using the SAP system to monitor inventory flows used to locate and track physical inventory movement between the facility and various warehouses