* Observe all casino operations via surveillance cameras. * Observe all cash handling in soft count; and all cash transactions in the Cage and on gaming tables. Evaluate dealer and floor person procedures. * Observe players in the casino; tape any suspected cheating activities. * Review gaming video in cases of player/dealer disputes. * Complete daily activity reports; note any pertinent facts (e.g. large cash outs, fills, credits, and/or incidents). * Monitor recording equipment; check equipment operation and functionality. * Notify appropriate person when infractions, cheating, etc are observed. Answer the telephone, radio and log all information. * Comply with all Internal Controls, Company, departmental and safety policies, procedures and regulations. * Must follow the Thoughtful Service model at all times.* Perform other duties as assigned by managementmaintain a Louisiana Riverboat Gaming Permit

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Continually strive to develop staff in all areas of managerial and professional developmentAssist with recruitment and training of staff (training, developing, testing, and coaching)Assist in creating sales goalsBuild and promote teamwork through proactive interactionAccommodate and anticipate guests needsAccurately forecast staffing needs to ensure optimum customer serviceEnsure all service standards Ensure that private events, catering, and banquets are successfully executedControl cash and other receipts by adhering to cash handling proceduresPrepare all required paperwork, including forms, reports and schedulesEnsure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programsEnsure that all products are received in accordance with the venues receiving policies and proceduresAssist and conduct conflict resolution, corrective actions and coachingOversee and ensure that employee performance appraisals are completed in a timely mannerFully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirementsEnsure nightly and/or weekly opening and closing side duties are followedFill in where needed to ensure guest service standards and efficient operations, including opening and closing dutiesProvide administrative support