David Robinson Email & Phone Number

United States

Alexandria, Louisiana, United States

Alexandria, La

Manage and oversee performance and production of large team of employees in a high volume outsourcing center. Many responsibilities include providing a vision, instilling a positive attitude and inspiring employees to achieve optimal performance in order to meet client needs; ensure team managers and staffs meet all goals while providing continuous coaching and feedback for all team managers to increase productivity and performance; develop and implement sales and performance strategies to drive performance and boost team moral; organize team building activities to strengthen employee relationships and improve performance; facilitate daily meetings with all levels of staff to provide performance updates and recognition; maintain assigned headcount and ensure center is fully staffed to meet client needs and demands; maintain company and client applications as well as employee schedules, compensation and commissions, and time off requests. Also meet with client on daily basis via conference call to discuss performance issues and new goals to attain optimal performance.

Pineville, Louisiana

Assists the store manager with the identification, recruitment and training of new sales. Job duties includes conducting daily sales meetings to motivate employees and expand their collective knowledge base. Assist in implementing and monitoring sales activities daily. Coaching and developing the sales representatives to include new sales processes. Assist in preparing and delivering monthly sales performance reports. Give direction to employees to hit churn and retention control targets. Ensure that cash handling and procedures are followed to include accurate and timely deposits and properly securing cash. Properly maintaining inventory to include displays, consignments and reconciliation. Cultivate an environment that fosters exceptional customer service. Maintain a minimum assigned quota as set by company leadership.

Alexandria, Louisiana

Supervise, evaluate, direct and motivate a team of employees in a high volume outsourcing center for a major wireless communications network. Broad scope of essential job duties to include monitoring calls evaluating performance of each employee while providing recommendations on their performance and metrics to improve call quality. Train new employees to ensure professionalism, performance and quality standards are met; motivate team members to help meet performance and quality standards both individually and as a team; monitors call volume to ensure appropriate staffing levels are maintained to service client; demonstrate knowledge of and enforce company policy and procedures; conduct and deliver performance reviews and disciplinary interviews for team members and maintains team attendance, time records and transaction reports.