Working on all makes and Models, specializing in Dodge Jeep and RAMBuilding a team where quality is the base for great customer service.Came into a struggling business under new ownership to rebuild new as there was no existing insurance relationships. Raise shop level of quality,workmanship, and teamwork has risen to a level where repeat business andword of mouth advertising is a large part of our business. Drafted and implemented existing policies and proceduresDeveloped production control procedures to increase touch time and reduce cycle time.Working with other departments to establish large aftermarket sales market for new vehiclesMarketed and established relationships with many business for maintenance and repair programsImplemented paint and material cost controls

Re-establish failing Collision Center with introduction of direct repair relationshipsSet up and implement new policy and procedures for effective and successful work flowImplement production practices to improve workflow and reduce cycle timeSet up inventory control measures to reduce paint material loss

Hiring,training and developing successful claim professionalsDevelopment of special projects and claims platformNationwide success in Quality Assurance Audits with proven resultsAgent training concerning policy interpretation and understanding to promote sales growthWork remotely from home office as well as CAT experience throughout the countryCAT experience in training and supervising Independent Adjustor Worked both in Auto and Property claims