Managed the following responsibilities: • Meet financial goals• Hire and coach new employees• Attend Leadership meetings• Meet with customers (patients) regarding concerns and needs• Provide feedback to providers regarding health information• Oversee responsibilities and duties of office staff and ensure productivity and efficiency of office• Work with companies that allow our physicians to give them access to the most up to date medical information• Focus on continuing improvement with customer service• Continue education for staff on Electronic Medical RecordsKey Areas of Accomplishment• Worked with staff to improve team atmosphere and provide needed education on new office software• Improved response time for physicians and medical assistants’ by keeping to amount of time given to each patient• Handled customer service issues personally and promptly• Worked with physicians in hiring “best fit” staff who are able to multi-task• Handled on-call schedule in advance to meet physicians needs

Oversaw TTH/TCH Linen and Mail distribution. Worked seamlessly with Corp. Communications and Foundations to help design new mailings with proper criteria. Provided leadership to direct reports in the Laundry and Mailroom and 50 indirect reports. Facilitated new employee orientation and diversity relations.