Providing world wide GSI strategy across are largest and most impactful partners including Deloitte, Accenture, Kyndryl, IBM, TCS, HCL, Wipro and moreLeading Large GSI initiatives such as AI, Virtualization, and AutomationBuilt a team of APAMs providing support across our GSI partnershipsAligning both partner and internal programs with our GSI partnerships to ensure effective collaboration and the best ROILead yearly budget, target and funding efforts to ensure our partnerships are correctly supportedGSI interface for all cross route GTM efforts

Global lead on the full spectrum of Accenture Partnership with influence revenue over 100 millionModernized and revised the MDF program to better suit the needs of our partnership and GSI's overallCreated and ran a pilot Certification challenge to improve the technical skills set within our partnershipBuilt a Community of Practice including discussion forum, monthly community gatherings, enablement sessions, etc to build skilled practitioners, lower the learning curve, and build collaboration in the fieldFocused on building a business value into every aspect of how we got to market with our AccentureCoordinated with legal and compliance teams to review and update many aspects of how we partnerCoordinated multi-partner GTM plays from inspection, content, build, field enablement, and field execution

Key Focal on IBM/Red Hat ISV PartnershipConducted Strategic ISV SaaS workshop to build a case for new overall organizational approachWorked with our Top Global ISV's to build go To Market strategiesStreamlined Solution Architects content build approach and execution across our organizationInnovated creative Go To Market campaigns from a technical and business perspective

Provided guidance for a team of solution architects supporting our ISV Global PartnersProvided strategy advice across multiple ISV segmentsMigrated our team to a new ServiceNow project governance systemBuilt a repeatable go to market asset building process to support our joint efforts with global partners

Provided Technical strategic direction for the Automation/Infrastructure ISV partner segment Built Go To Market content for various Red Hat partner campaignsExecuted lead-generating events such as webinars and workshopsWorked with partner technical and business development staff to determine best use cases and how to target the correct personas

Built Network Automation Program from the ground up for both Network WAN and Data Center teamsTrained team members on Agile basics. Including daily stand-ups, retrospective, demo, and sprint planning meetingsSetup a full automation lab to test playbooks before using in production that included, GNS3 labs, routers, switches, firewalls, load balancers, AWX server, Mid Server, ServiceNow dev instance, and moreWorking on VM Build automation project utilizing vRA, vRO, and AnsibleSetup up a GIT project and several repositories to aid in carrying out automation effortsCreated a training curriculum for learning Agile, GIT, Ansible, Terraform, and other skill sets so that knowledge is shared with entire teamCreated over 45 Ansible playbooks for automation efforts ranging from Network use to building VM in VMwareSetup POC Azure Tools segment using Terraform for all configurationsWorked on integration efforts between various automation tools and ServiceNowPre-Sales consultation with sales team as potential clients are engaged

Identifying and Investigation of new business opportunities during current engagements in collaboration with sales team. Provided companywide guidance on ServiceNow engagements or potential engagements. Worked directly with client executive management to receive ongoing feedback on all engagements and make sure team was adjusting and responding to all client needs. Responsible for managing technical high-end projects in the Big Data, Dev Ops, and Application Centric Networks areas. Coordination and delivery of Scrum Ceremonies such as Daily Scrums, Retrospectives, and Sprint Planning. Creation and presentation of weekly client facing status reports

Responsible for running Agile-based development/Business Analyst team of 18, supporting the tool ServiceNow. Primarily responsible for all MSP client’s relationships from client technical teams to C level executives. Built out internal processes to improve QA, agile methodologies, release management, incident response and other key components to the team’s success. We delivered innovative ITSM solutions to our MSP clients ranging from customizations to Change Management, Problem Management, Incident Management, CMDB, Asset, and other ITIL areas. Created and provided training to internal staff members and clients alike on such areas as ITIL, customer service, and using the tool ServiceNow. Handled all client escalations.

Responsible for building out 3 departments from the ground up. Asset management, process improvement, and capacity management. Established guidelines and best practices for how all these functions fit into the network organization. Prepared and delivered company-wide presentations ranging from “how to’s “ to “capturing hearts and minds” presentations to gain support for the organization changes we were making. Developed a host of KPI’s and SLA parameters as the new organization norm for all 3 areas. Used a variety of tools and techniques such as FMEA, ITIL, six-sigma, RACI, etc.

Managed a team of up to 44 Network Engineers, 2 Managers, and 4 Project Coordinators providing world class networking service delivery to our MSP clients most of which were national organizations. We supported clients that totaled over 4000 network devices (routers/firewalls/switches) and 10 of thousands endpoint nodes. Onboarded new clients both from a technology and service delivery perspective. Delivered Presentation to clients explaining our services and SLA around them. Created and provided training on an every 6-month bases for both our internal team as well as our NOC nationwide to insure they were prepared to handle any issue our clients may have. Provided ongoing maintenance, incident support and project execution for our clients. Implemented best ITIL practices to meet our needs and that of our clients. Established ridged SLA’s and OLA’s to insure we can deliver what our client expected from us. Established internal policies and procedures keeping full organization in synch and operating efficiently.

Supported both network and systems technology such as Cisco Routers, Firewalls and Switches as well as Windows Servers and workstations. Provided break/fix supported locally at main offices as well remote nationwide company facilities by either remote support or traveling to remote locations. Provided project support in the form of configuring, installing and testing network devices through the organization. Monitored network devices for not only up-time but performance to proactively catch issues before they became service impacting.

Lead a group of 7 IT support engineers that supported a 14-branch community bank from desktop support to Server and Network equipment to our Core Banking application. We were a one stop shop for all IT for the organization and grew with the growth of the bank and the technology demands. We installed our first Exchange Server for the organization as well as setup redundancy at on the WAN for each branch and main office. Developed detailed process and procedures for how we carried out our day to day services. Presented those documents to the branches via telephone conference calls as part of a monthly training series.

Provided instruction as a Microsoft Certified Trainer for the core MCSE 3.51 and 4.0 courses as well as some of the electives in that area. Provided innovated methods to help students retain the material and pass their certification exams. Setup lab environments to insure a successful learning experience for all.