David Roylance Email and Phone Number
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I have extensive experience of contact center team management in various sectors such as automotive, customer service and the finance service sectors. Working in an outsourced environment, I am adept at managing a team of agents to achieve and exceed required KPIs, qualitative and quantitative performance targets. Working closely with the client I am adept at employing inivative approaches to ensure that client requirements are met and that pro active solutions are found to all situations that may arise.
Bosch Service Solutions
View- Website:
- boschservicesolutions.com
- Employees:
- 2078
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Customer Service Team LeadBosch Service Solutions Aug 2018 - PresentLiverpool, England, United Kingdom
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Team ManagerBosch Service Solutions Oct 2021 - Aug 2022United Kingdom
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Team Manager (Bentley Motors)Cpm Uk May 2019 - Oct 2021Didsbury -
Team Manager (Greenstar Energy)Cpm Uk Aug 2018 - May 2019Warrington, United Kingdom
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Team ManagerCapita Customer Management Sep 2015 - Apr 2017Wath Upon Dearne, South Yorkshire, United KingdomTeam Manager full time for Npower customer services in Capita Customer Management (CCM).Extensive experience of managing a team of around 15 customer service advisors.conducting 121s, coaching and performance management.Ensuring that KPI targets are driven with staff and continuous improvement an ongoing target.Ensuring that Capita policies are adhered to including but not limited to attendance and disciplinary matters, HR policies and procedures ensuring fair, consistent treatment in all cases. Working on a delivered hours contract ensuring that delivered hours and schedule adherence are always on target, managing on an individual and team scale, ensuring this essential KPI is maintained to facilitate the continuing relationship between client and service provider. -
Academy Team Leader/SmeCapita Remediation Services Feb 2015 - Sep 2015Chester, United KingdomAcademy team leader and seconded team manager through Capita on Lloyds banking PPI review campaign.Extensive experience of managing a team of 10 plus advisors on Lloyds banking group PPI assessment campaign are adequately trained in the academy in preparation to be case handlers on said campaign. Key achievements include guiding team to competency in the academy faster than any other team previous.This was done through conducting and creating relevant training, 121s and coaching to ensure that knowledge is developed and experience gained.
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Senior Ppi Case Handler Lloyds Banking Review CampaignCapita Remediation Services Feb 2014 - Feb 2015Chester, United KingdomSenior case handler on Lloyds PPI review campaign. Starting in November 2013 as a case handler, I attained the position of senior case handler on said campaign. This involved the in depth assessment of customers PPI claims and making an informed, expert judgement relating to potential redress.
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Ppi Case HandlerCapita Remediation Services Nov 2013 - Feb 2014Chester, United KingdomCase handler through Capita for Lloyds banking PPI review Champaign.
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Deputy Team LeaderWebhelp Aug 2012 - Nov 2013Warrington, United KingdomDeputy Team Leader/seconded team manager on Vodafone small business customer services campaign. -
Customer Service AdvisorWebhelp Apr 2011 - Aug 2012Warrington, United KingdomCustomer services advisor on Vodafone small business campaign.
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Debt Collection AdvisorEos Solutions Uk Plc Aug 2008 - Apr 2011Fearnhead, Cheshire, United KingdomInbound/outbound debt collection advisor.
David Roylance Skills
David Roylance Education Details
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Sociology -
Sociology
Frequently Asked Questions about David Roylance
What company does David Roylance work for?
David Roylance works for Bosch Service Solutions
What is David Roylance's role at the current company?
David Roylance's current role is Night Team Leader at Bosch Service Solutions.
What is David Roylance's email address?
David Roylance's email address is da****@****ta.aero
What is David Roylance's direct phone number?
David Roylance's direct phone number is +4474877*****
What schools did David Roylance attend?
David Roylance attended University Of Aberdeen, University Of Aberdeen.
What skills is David Roylance known for?
David Roylance has skills like People Management, Management, Project Management, Data Analysis, Lateral Thinking, Exceeding Targets, Data Entry, Staff Management, Service Delivery, Customer Service, Customer Satisfaction, Customer Experience.
Who are David Roylance's colleagues?
David Roylance's colleagues are Claudia Mihaila, Anna Janczys, Andreea Morar, Giannis Telios, Мария Куропаткина, Jes Villarino, Samuel Garcia Garrido.
Not the David Roylance you were looking for?
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David Roylance
Command Attention And Inspire Action By Addressing Challenges In Sales, Marketing, And Promotion. Leverage The Proven Strategies And Techniques Used By Actors And Politicians. Ask Me How.Beech -
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