David Ruane Email & Phone Number

Connacht Ireland

Galway, County Galway, Ireland

Galway/ Mayo

Customer focused financial and banking services executive for the Galway and Mayo region. I lead the AIB Galway/Mayo Local Market Engagement Team. I work with my local market colleagues to enhance AIB's profile in the community and make banking more accessible for SME's and personal customers. Using AIB's leading edge technology we have developed the concept of AIB workplace banking - a "pop-up"​ banking concept on location. I work to best practice, driving sales and achieving the… Show more Customer focused financial and banking services executive for the Galway and Mayo region. I lead the AIB Galway/Mayo Local Market Engagement Team. I work with my local market colleagues to enhance AIB's profile in the community and make banking more accessible for SME's and personal customers. Using AIB's leading edge technology we have developed the concept of AIB workplace banking - a "pop-up"​ banking concept on location. I work to best practice, driving sales and achieving the highest standards of customer service. I manage the AIB sponsorship and relationship with Portershed, a coworking space for scaling tech companies in Galway city, currently home to 135 members and 42 companies. Show less

Countrywide

 Managing a portfolio of clients that have complex and sensitive Bank issues. Taking ownership of complex/sensitive Bank issues and being the face of engagement with the clients. Engaging effectively with customers/clients and delivering the appropriate message, while managing the clients’ expectations. Dealing with complex client engagements involving face to face client complaints, errors, dis-satisfaction and delivery of difficult messages. Planning and Priority setting,… Show more  Managing a portfolio of clients that have complex and sensitive Bank issues. Taking ownership of complex/sensitive Bank issues and being the face of engagement with the clients. Engaging effectively with customers/clients and delivering the appropriate message, while managing the clients’ expectations. Dealing with complex client engagements involving face to face client complaints, errors, dis-satisfaction and delivery of difficult messages. Planning and Priority setting, delivering and maintaining focus on strict deadlines. Problem solving and decision making, quickly analysing situations and extracting key messages/elements for delivery. Continuously maintaining and promoting the AIB Brand and the Bank’s Brand Values. Managing, maintaining and developing existing client relationships. Managing good internal relationships to ensure continued business and client relationship success. Show less

Financial Solutions Group

 Managing a large loan Portfolio which at its largest was up to 83 connections in total. Restructuring the loan portfolio and seeking to provide a sustainable solution for all connections, to return them to financial health. Reviewing regular management information/reports and training staff on various systems and procedures. Coordinating drawdown and signatory requirements for entire portfolio, ensuring that restructures are processed in an efficient and timely manner Organising and… Show more  Managing a large loan Portfolio which at its largest was up to 83 connections in total. Restructuring the loan portfolio and seeking to provide a sustainable solution for all connections, to return them to financial health. Reviewing regular management information/reports and training staff on various systems and procedures. Coordinating drawdown and signatory requirements for entire portfolio, ensuring that restructures are processed in an efficient and timely manner Organising and running client meetings, acting as a day-to-day point of contact for queries from clients and professional advisors. Working with clients and relevant professionals to ensure optimum loan recovery and identifying clients that may provide further business opportunities for the Bank, whilst implementing AIB’s procedures and risk policies. Breaking down key issues and risks for senior management and credit unit/committee. Maintaining strong relationships and rapport with clients and colleagues alike. Show less

 Providing a well-balanced assessment of key risks. Actively analysing, maintaining and restructuring a loan book of circa €2 billion. Reviewing regular management information/reports and training staff on various systems and procedures. Coordinating drawdown and signatory requirements for area office operations, and due diligence work throughout the transfer of loan facilities to NAMA Dealing with large syndicated loan facilities, involving numerous banks. Running client… Show more  Providing a well-balanced assessment of key risks. Actively analysing, maintaining and restructuring a loan book of circa €2 billion. Reviewing regular management information/reports and training staff on various systems and procedures. Coordinating drawdown and signatory requirements for area office operations, and due diligence work throughout the transfer of loan facilities to NAMA Dealing with large syndicated loan facilities, involving numerous banks. Running client meetings and acting as a day-to-day point of contact for queries from clients, NAMA and professional advisors. Working with clients/NAMA and relevant professionals to ensure maximum loan recovery. Breaking down key issues for senior management/Credit Committee/NAMA. Actively analysing, maintaining and restructuring a loan book of circa €2 billion. Maintaining strong relationships with debtors and colleagues alike, whilst implementing NAMA’s procedures and risk policies. Show less

Dublin

Boston, Ma, Usa

Certified Diploma In Project Management (Level 8), Project Management

Professional Diploma In Financial Advice (Apa), Financial Advice

Bachehor Degree, Commerce, Winner Of Westbic Innovation Award

Education record

Leaving Certificate