David Rusk Email & Phone Number

Columbia, SC, US

Administer, plan, report and drive sales pipeline and process optimization through co-development of sales KPI's. Administer Salesforce and maintain accurate data on leads, opportunities, and accounts. Develop and maintain sales reports and dashboards to track sales performance. Work with cross-functional teams to identify and implement process.

Developed project scopes, estimates, technical specifications, and delivery strategies for each various product workstreams. Created user stories, acceptance criteria, functional and design specifications. Adjusted plans as needed by collaborating with stakeholders informed by the product roadmap. Managed risks and roadblocks, escalating issues to.

Columbia, Maryland, United States

Built, trained, and lead team of four Account Managers to provide direct support, retention and management of client companies. Inside sales of professional services and white-glove onboarding.

Columbia, MD

Management of sales pipeline of cold/warm leads to help contractors digitize their in-home sales processes with the Leap application. Prospect leads through cold calling and established pipelines while performing several demos of the Leap application daily while providing excellent consulting services and nurturing throughout the entire process.

Greenbelt, MD

Provided in-home sales and consultations for high end energy efficient home remodeling products. Assisted in training new and veteran representatives in processes and sales structure throughout tenure.

Beltsville, MD

Prospected, bid, and executed government solicitations related to security, operations and maintenance, project management, and full construction. Managed strategic partnerships with subcontractors to ensure timely delivery of all services in contract.

Frederick, MD

Helped modify interdepartmental processes to eliminate waste and inefficiencies. Trained executives on new processes and applications after testing phases had been completed and documented. Oversaw convention deployments of networking, hardware, and registration processes.

Worked in a multi-tiered help desk with customer support and service in mind. Trained technicians and end-users with general and proprietary software.

React and set SLA attainment goals for customer/end-users. Personally handled communications between Bell Techlogix and their clients including training and debriefing all levels of the organization. Created and led training for new technicians while increasing overall efficiency through process improvement initiatives.

Columbia, MD

Managed a team of no less than 12 help desk analysts and acted as excalation point for day to day IT issues for the organization. Also was the main point of contact for security and legal requests. Led and developed training workdshops for end-users and team members.

Computer Science

Education record