David S. Email & Phone Number

Support cloud solution in the field and provide an enriched and successful product experience.Responsibilities:-> Troubleshoot, debug, and diagnose customer issues encountered in the field.-> Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.-> Provide analysis of our existing customer base to avoid and minimize risks in the field.-> Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.-> Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.-> Develop and work on internal and external knowledge bases.-> Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.

Australia

A inspired IT&IFS engineer with a mind for deploying new technologies, and administrative capability to ensure bottom line results. With extensive background in support, administratoin, service delivery, transformation and security for variegate organisations among the private, public, and global sectors. My objective is to be an influencer, mentor and an individual for innovative to provide business solutions that will disrupt the industry.

Sydney, New South Wales, Australia

-> Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs-> Work directly with Vendor architects to help reproduce and resolve customer issues-> Provide unique solutions to customer /stakeholders individual needs-> Design, document, and present procedures of solutions accordingly

Sydney, New South Wales, Australia

-> Diagnose and troubleshoot techniques to provide unique solutions to customers' individual needs-> Work directly with Amazon Web Service service team to help reproduce and resolve issues

Sydney, Australia

My position involves planning, developing, managing and administering the organisations database management systems, operating systems and security policies and procedures.Internal Systems and Network Support –-> Monitor and maintain all networks that support the business-> Maintain network security-> Provide desktop support to all staff in Sydney offices-> Support of other internal systems (printers, scanners)-> Manage and implement software updates-> Maintain file server-> Act as the IT liaison between different region -> Manage the internal communications system Project Management-> Manage the asset management register, maintain inventory and liaise with vendors in asset procurement-> Manage various adhoc projects such as new phone system implementation, disaster management recovery plan.-> Overall management of the IT policies and procedures

Sydney, Australia

Manage the implementation and administration of all network and IT systems and structures to managed service clients. The position involves providing network, systems and desktop support.-> Providing all levels of support (telephone/email, and face to face) -> Escalating any issues that cannot be resolved to the managed services team and working with them and keeping staff informed until the incident is resolved.-> Patch management and deployment and Change Management -> Maintain an accurate Asset Management Database and manage assets and staff through staff on-boarding and off-boarding

Sydney, Australia

-> Assist in resolving technical issue as listed above in various architecture (e.g. Windows and Linux), with experience via tracking software such as Jira, Workday and Salesforce -> Debug and determine known issue using tools such as Wireshark, TcpDump or WinDBg-> Root cause analysis-> Provide product/compatibility test and proof of concept during pre-release stage-> Perform benchmark, bandwidth and system performance test-> Document and illustrate technical article of new bug to assist internal and external associates

Sydney, Australia

Provide quality customer service & support to enterprise customers (external and internal) by troubleshooting and resolving their technical issues arising in Storage Foundation. The technical issues are typically highly complex, spanning multiple Symantec products and third party vendors. Support is provided in a variety of ways including phone, online services, and electronic mail.-> Working knowledge with data protection related hardware systems such as SCSI, RAID, tape drives and libraries-> Solid system administration skills in one or more of these Operation Systems (MS Windows, Unix)-> Knowledgeable in protecting one or more of these databases (MS SQL, Oracle, and SAP)-> Demonstrated knowledge in configuring SAN peripherals. (SAN Switch, HBA, storage device)-> Familiar with Clustering software and hardware

Sydney, Australia

-> Resolving VoIP/PSTN/PABX product related issues over the phone and remote session-> Perform onsite support and installation of VoIP/PABX communication systems-> Undertake product version upgrade and compatibility test between various hardware and software

Sydney, Australia

Assist in resolving external/internal enquiry including ADSL, PSTN and mobileAssist in setting up new or existing PSTN and ADSL connection via Telstra LOLO (LinxOnline Ordering) PortalResolve connect outstanding landline connection account

Understanding Dementia, Completed

The course enhance the knowledge of dementia, including its causes, symptoms and ways of responding to the needs of people living.

Bachelor'S Degree, Computing