Dave Evans Email & Phone Number

With over two decades of experience in CRM, data strategy, and digital transformation, I've consistently delivered substantial business value through innovative customer engagement strategies. As the Head of Data and CRM at Sky Business, I've led transformative initiatives that have significantly improved operational efficiency, customer satisfaction, and revenue growth.Key achievements include:• Implementing Salesforce ecosystem, boosting customer service productivity by 15% and website engagement by 10%• Designing CRM strategies that reduced wastage by 18% through optimized journey planning• Leading BI migration to Google Cloud Platform, reducing team resource impact by 25%• Spearheading data governance and GDPR compliance initiatives• Delivering £3-5M of EBITDA per annum through strategic commercial project managementI'm passionate about leveraging cutting-edge technologies, including AI and advanced analytics, to create data-driven strategies that enhance customer experiences and drive business growth. My expertise spans CRM implementation, data governance, sales and marketing operations, and cross-functional team leadership.Currently exploring Director-level opportunities where I can apply my strategic vision and technical expertise to lead transformative customer relationship management and data strategy initiatives.Skills1. CRM Strategy & Implementation2. Data Governance & Compliance3. Digital Transformation4. Advanced Analytics & AI5. Salesforce Ecosystem6. Customer Experience Optimization7. Sales & Marketing Operations8. Project & Change Management9. Business Intelligence10. Team Leadership & Mentoring11. Data-Driven Decision Making12. Marketing Automation13. Cloud Platforms (GCP, AWS)14. GDPR Compliance15. Stakeholder ManagementSystems Knowledge:SalesForce (including Data Cloud), Pardot, Alteryx, Tableau, GCP, Looker, SAP Business Objects, PostgreSQL, Jira, Chordiant, SalesLogix, CheetahMail, Adobe Campaign, MailChimp, MS suite

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  University Of Warwick