CX Program Manager focused on working directly with external clients to enhance and mature all aspects of the IT Services they provide to their user bases.

• Lead Project Manager providing governance of Customer Experience (CX) Advanced Solutions Offers at Cisco Systems.• Analysis of Offer features and liaison with Customer Experience Product Management (CXPM) for proactive engagements with Cisco Customers to ensure Customer value, Cisco financial viability, tooling required, delivery readiness and enablement. • Regular engagement with senior leadership within CX to provide recommendation and guidance for formal approval to allow new Offers to go live and be sold to Customers. • Alignment of feedback globally and creation of touch points with CX Product Management to influence future Offer and feature strategy

Twenty year veteran at Cisco Systems in a variety of roles from Information Security, Chief of Staff, Business Operations, Security Compliance and Data Protection / Privacy. My current role is as a Compliance Manager for securing Cisco's enterprise applications and offers. Led the General Data Protection Regulation (GDPR) effort for the Customer Experience (CX) organization (~ 27,000 employees). Also serving as the lead on ensuring Secure Development Standards are followed for Cisco CX developed offers and applications. Developed robust and scalable processes to ensure compliance and have pushed the CX organization to increased compliance year over year. Excellent written and presentation skills. Masters in Project Management. Expert in Business Process Design an Re-engineering. Skilled at storytelling using metrics to articulate business outcomes. Served as an people manager at Cisco for 5 years and have mentored numerous teammates during my tenure.Prior to Cisco, worked at a variety of companies to deliver software solutions for both the Department of Defense (DoD) and the Federal Emergency Management Agency (FEMA). Attended Virginia Tech and received a B.S. in Aerospace and Ocean Engineering.