Application Support• Work with leadership, dev and QA to improve web application security, usability and performance.• Research application errors and processing dependencies that affect multiple projects. • Create functional requirements, specifications, visual mockups, user guides and QA test plans. • Prioritize backlogged application fixes and enhancements for inclusion in software releases.• Coordinate user acceptance testing efforts with DoD and VA customers.• Assist customers with application use and troubleshooting.Data Management• Develop and oversee SAS/SQL process to track test record use and available inventory.• Construct test record populations via SQL to assist DoD application development.• Collaborate with team members to streamline analysis procedures, improving accuracy and timeliness.• Assess data quality issues in test environments using SQL, SAS, Excel and design sweep scripts.• Work with DoD-wide personnel benefits database and learn the business rules that govern its design.

• Senior SAS Engineer at the EMS Performance Improvement Center.• Primary developer for SAS projects and lead analyst on healthcare and EMS data. • Subject matter expert for SAS integration and general knowledge on PC and Unix platforms.• Create and maintain multi-million record tables efficiently using SAS and SQL/Oracle tools. • Use multiple SAS products including: SAS/GRAPH, SAS Data Quality Server, JMP, SAS Connect and Enterprise Guide.• Gather requirements and communicate with stakeholders to design new processes and improve existing products.• Collaboratively develop large scale projects with other analysts using Eclipse CVS for code versioning and archival.• Document process function and development using Visio, Word and Excel.

• Create and document requirements, business rules and security practices that govern multi-million record databases.• Write SAS programs that aggregate submission data, cleanse and standardize it to create official government data holdings.• Oversee secure data transmission, data editing to create files that analysts use for reporting and data flow to other databases that dictate employee benefits and ID card issuance.• Research and analyze errors and inconsistencies within databases.• Consult with management to provide recommendations for process debugging and improvement.• Lead special project development in multiple phases including requirements elicitation, SAS logic development, product delivery and customer support.• Create ad-hoc and recurring reports including longitudinal, cross-sectional and trend analyses with quick turnaround.• Apply automation techniques to streamline recurring reports and file processes to reduce manual intervention and processing errors.• Work cross-divisionally to ensure data feed interacts properly with databases downstream that operate under separate business rules. • Liaison for Government Civilian data— key point of contact responsible for communicating policy, addressing errant data flow and mitigating disputes with various government agency data submitters and with different divisions locally.• Train analysts to build reports via requirements elicitation, basic and advanced SAS concepts and collaborative teamwork.• Mentor new employees to help them understand company standard procedures, organizational structure, software and job responsibilities.