Premier Support Renewal Bookings Forecast Operations Management

North America Operations Lead for Acquisition Support Sales EnablementRegional Operations Lead for Management of Support Unattached OpportunitiesBusiness Analyst for Major Support Sales Initiatives & Business PracticesTechnical Environment: Oracle 12, Spreadsheets,Oracle Application Express (APEX)

Developed a new forecasting process from the migrated Support Services dataGo-to person for all Services LOB reporting and reporting improvementAppointed system migration point of contact for Professional Services LOBHelped streamline the quarter-end closing process for Professional Services LOBTechnical Environment: BRIO, Oracle 11i, Discoverer, Spreadsheets

Developed and implemented a new online revenue reporting systemReduced weekly sales management reporting response time by 50%Improved ad-hoc reporting response time, range and quality of available informationAwarded 2 employee excellence prizes: one in Canada, and other GlobalTechnical Environment: BRIO, Spreadsheets

Reconcile, calculate and report commission payments for all service representatives at Sun Microsystems of Canada.Reduced commission calculation and reporting processing time by up to 90%Started as a contractor in February 2006, and became a full time employee in January 2007.