David Sanchez Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

San Francisco Bay Area

• Over 20 years of Telecommunications Management, Point of Customer Service contact, Customer Success, Customer Support, Call Center Management.
• Proven track record of Telecommunication Sales Support, Project Management, Order Process, Invoice Inquiries and Customer Service Management, Contract inquiries and renewals.
• Successful Cross Functional Team management and relationship building
• Superb Leadership, Supervisory, Mentoring and Instructor training delivery skills
• Comprehensive knowledge of operational process development and process streamlining
• Experienced in complete Call Center, Post Sales and Support account portfolio management.

Walnut Creek

Successfully managed a $750,000 Global Strategic account portfolio. Led an average of 30 projects per year spanning multiple geographic locations across the global market for clients such as Facebook, Apple, Google. Successfully resolved conflicts and removed installation roadblocks by partnering across a matrix organization and external vendors. Project.

San Ramon Ca.

This position was responsible for the implementation of the large-scale CCTP Call Center Transformation Program. Participated in the Initial and Planning stages of the project management process, which includes: Setting goals, objectives, scope of work and major milestones with the Internal and External Customer. Defining resource requirements and.

San Ramon

Led and supervised a team of Representatives who support Global Accounts in a Call Center Environment. Managing sales through Coaching and Developing. Raising performance and productivity levels for both our external customers and the Company.. Focusing primarily on Sales, Customer Service Quality, Competition, Products and Services and Complex Service.