David Sapida Email & Phone Number

Emerson, Nj, Us

Emerson, Nj, Us

End User Support Specialist At Crestron Electronics

Greenville, South Carolina, United States

Service Desk Team: Hershey Chocolate Company- Resolved technical and complex incidents and processed events related to hardware, software and other technologies received through chats/phone on ServiceNOW.- Documented client issues and requests with clarity and precision.- Achieved simplistic and complex solutions for the majority of problems presented and made escalations of tickets to other resolver teams when necessary.- Provided above and beyond performances in meeting Service Level Agreements- Followed and Adhered to Company Policies and Procedures

New Jersey, United States

Carry out tasks to ensure the safety of all patrons who attend shows at the theater.Maintaining cleanliness of the theater at all times, including cleaning seating aisles, restocking playbills, and breaking down information tables.Actively listening and solving patron related issues to ensure patron satisfaction.Engaging with multiple levels of management to ensure a consistent, positive, and enjoyable experience for all patrons.

Montclair, New Jersey, United States

Responsible for resolving technological issues for computers and servicesEnsured that the client's information was always protected and provided the necessary guidance to assist their needsOperated a ticket-based system for incident management, detailed documentation, and escalation of tickets to other technological departmentsTroubleshooted audio and video devices around campus and maintained classroom technology

Montclair, New Jersey, United States

Served as a member of the President's Executive Cabinet.Coordinated as a liaison between Class One Organizations and the Student Government Association.Mediated internal and external issues within Executive Boards of Class One Organizations.Representative for All the Class One Organizations during the Student Government Legislative Meetings.Maintained a steady and rigorous agenda for Class One Organizations to follow.

New Jersey, United States

Greet and listen effectively to customers to ensure customer satisfaction.Prepare and stock a mass assortment of products to meet store and company standards.Perform all support tasks including stocking shelves, cleaning aisles, and organizing overstocked products.Work on registers daily to manage and authorize returns, exchanges, and auditing receipts.Collecting customer feedback and working with upper management to ensure consistent and high quality customer service to all patrons.