David Saultz Email & Phone Number

Fort Myers, Florida, United States

In this role, I built strong customer relationships with accounts in the Field Services vertical, encompassing electricians, plumbers, HVAC companies, and other providers. I consistently met goals for customer retention and satisfaction with respect to the FieldEdge field management service software for contractors. I maintained at least 90% of KPI targets. I supervised direct reports across multiple departments.Founding member of the customer… Show more In this role, I built strong customer relationships with accounts in the Field Services vertical, encompassing electricians, plumbers, HVAC companies, and other providers. I consistently met goals for customer retention and satisfaction with respect to the FieldEdge field management service software for contractors. I maintained at least 90% of KPI targets. I supervised direct reports across multiple departments.Founding member of the customer success team. I also led the transition of customers from an on-premise version of FieldEdge to a cloud-based solution, maintaining a high level of retention in the face of annual price increases. Show less

Fort Myers, Fl

Here, I managed a team of technical support agents. My responsibilities included workforce management, mentoring and coaching, and the achievement of customer satisfaction goals.