David Schaal Email & Phone Number

Kissimmee, Fl, Us

United States

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

In this role, I oversee a cross functional team consisting of more than 40 IT Technician Cast Members whilst coordinating design, execution, and support of all technology platforms across Disney World. I also serve as a subject matter expert of the 28 business units; providing support and expertise on ATS, Android, iOS, timeclock platforms, PCs, and point-of-sale systems.Some key achievements in this role include:• Increased operational efficiency by leveraging exceptional IT infrastructure, software, and hardware skills to deploy high-visibility IT processes, platforms, and systems.• Enabled timely completion of hundreds of IT service cases through effective utilization of available resources.• Enhanced guest experiences by heading special projects to introduce new evolving technologies.• Amplified productivity as well as assured seamless and smooth integration of IT solutions by designing and delivering robust training programs to all cast members.

Lake Bena Vista

Point of Sale Support

Orlando, Florida Area

During this role, I ensured high levels of customer success by calibrating complex tec systems to board range of business environments in the retail industry; including Walmart, Aecom, Lowes, Home Depot, Target, State Farm Allstate, Winn Dixie, First Trust Bank, U.S. Bank, Key Private Bank, Red Lobster, and State Farm. Moreover, I supported internal/external customer teams in developing solution delivery/support requirements, collaborating with business groups throughout all aspects of system implementation projects.Some key achievements in this role include:• Maximized customer satisfaction by configuring IT infrastructure systems in accordance with customers' requirements and assuring systems were properly set up by the technical support teams for administration.• Diagnosed and resolved issues regarding enterprise applications, networks, hardware, and user accounts in a timely manner by responding to user-reported cases and monitoring production environments.• Optimized process by analyzing and resolving inefficiencies in enterprise IT platforms.• Liaised between operational and technical teams to assist in responding and defining system support deliverables.

Fort Myers, Florida Area

Computer Network Security and Cryptoraphy

Drove a semi truck and trailer to restaurants and hand delivered food products.

Drove a semi truck and trailer all over 48 states and Canada.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Organizational Leadership, 3.85

Network Security

High School Diploma, All Required