David Schalk Email & Phone Number

Hartland, Wisconsin, United States

Provide onsite installation of Hemodynamics Recording Systems in Cardiac Cath Labs for hospitals nationwide. Travel weekly to customer sites to inventory, assemble, and test labs in accordance with FDA requirements and HIPAA standards. Complete testing and support on-site with the customer to confirm functionality. Assist logistics department in the development of improved configuration and test procedures as well as their corresponding documentation. Work with development team to communicate… Show more Provide onsite installation of Hemodynamics Recording Systems in Cardiac Cath Labs for hospitals nationwide. Travel weekly to customer sites to inventory, assemble, and test labs in accordance with FDA requirements and HIPAA standards. Complete testing and support on-site with the customer to confirm functionality. Assist logistics department in the development of improved configuration and test procedures as well as their corresponding documentation. Work with development team to communicate features and concerns addressed by the hospital technicians running the equipment during procedures. Continuously improve installation department processes in both office and on-site operations. Show less

Milwaukee, Wisconsin, United States

Train and lead onsite analyst team in Milwaukee replacing all offshore Tier 2 and Tier 3 support. Single point of contact for tickets escalated due to SLA breaches, high profile users, and where further troubleshooting required. Create team ticket queues and dashboards in Cherwell to manage daily workflow and provide visibility to management on queue metrics. Provide documentation and feedback to Tier 1 team on common or trending issues so that they have the tools to obtain first call… Show more Train and lead onsite analyst team in Milwaukee replacing all offshore Tier 2 and Tier 3 support. Single point of contact for tickets escalated due to SLA breaches, high profile users, and where further troubleshooting required. Create team ticket queues and dashboards in Cherwell to manage daily workflow and provide visibility to management on queue metrics. Provide documentation and feedback to Tier 1 team on common or trending issues so that they have the tools to obtain first call resolution. Show less

Greater Milwaukee Area

Designed client timelines to be efficient as well as obtainable and ensure that progress stays on track throughout the project. Collaborate with partners to create or utilize SCCM, KACE, and other imaging solutions in upgrading or replacing hardware to Windows 10. Meet with management of both Robert Half and clients to ensure needs are met on both sides.

Greater Milwaukee Area

Lead team in infrastructure troubleshooting and repair. Worked with SCCM engineers to improve computer imaging and deployment procedures. Supervised weekly meetings to address open issues and upcoming projects, ensuring productive collaboration. Coordinated and delegated tasks and trained new employees in ServiceNow and SCCM processes. Manage daily/long-term projects in alignment with objectives and timelines. Document quality control data and report recommendations to optimize workflow.

Brookfield, Wisconsin

Served as onsite PDS expert for local and remote location projects. Hired and trained staff on processes, procedures, and documentation while monitoring workflow to ensure consistency between technicians and keeping projects on or ahead of schedule. Led employees and PDS contractors in configuration, deployment, clean up and troubleshooting, resolving any escalated issues.Technical Contributions include:Children’s Hospital of Wisconsin: Hired and led team through Epic charting… Show more Served as onsite PDS expert for local and remote location projects. Hired and trained staff on processes, procedures, and documentation while monitoring workflow to ensure consistency between technicians and keeping projects on or ahead of schedule. Led employees and PDS contractors in configuration, deployment, clean up and troubleshooting, resolving any escalated issues.Technical Contributions include:Children’s Hospital of Wisconsin: Hired and led team through Epic charting system upgrade. Scheduled configuration and deployment of 3000 new PC’s.Froedtert Hospital: Prepared scheduling and staffing for domain integration project. Configured 6,000 new PC’s using SCCM to meet hardware and security requirements and in preparation for Epic upgrade and Froedtert network domain integration.M&I Bank/BMO Harris: Facilitated domain merge & migration project. Served after-hours as main contact to deploy bank branch computers and remedy issues.Harley-Davidson: Install, upgrade, and support SQL Server Database systems. Work with data architects to establish and maintain database servers suitable for the development of individual applications. Show less

Master Of Business Administration - Mba

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts And Sciences - Aas, Computer Systems Networking And Telecommunications