David Schmidlin

David Schmidlin Email and Phone Number

Director & GM AMEX Travel and Lifestyle @ American Express
new york, new york, united states
David Schmidlin's Location
Canada, Canada
David Schmidlin's Contact Details

David Schmidlin work email

David Schmidlin personal email

n/a

David Schmidlin phone numbers

About David Schmidlin

Experienced strategic marketing and operations director in the financial services and payment industry in Canada and international space. Skilled in managing and optimizing contact centres and retail branches in B2C and B2B space to improved member / Customer engagement to world class status leveraging capabilities, digital solutions, and tailored treatments and eliminating key friction points in a collaborative approach. Exceptional relationship management skills and leadership approach to drive performance.

David Schmidlin's Current Company Details
American Express

American Express

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Director & GM AMEX Travel and Lifestyle
new york, new york, united states
Website:
americanexpress.com
Employees:
69113
David Schmidlin Work Experience Details
  • American Express
    Director And Gm American Express Travel & Lifestyles Canada
    American Express Dec 2023 - Present
    Canada
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  • American Express
    Director Credit Operations- Canada & Latin America (July 2022)
    American Express Jul 2019 - Present
    Toronto, Canada Area
    Lead the portfolio for Consumer and Small Business Credit Canada & Multi Markets across proprietary and partner teams to deliver a strong effective credit program.
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  • Adp
    Director Client Experience
    Adp Nov 2017 - Jul 2019
    Toronto, Canada Area
    Voice of Client and voice of Associate champion, overseeing the execution of client experience initiatives, analysis of client feedback, management of our Net Promoter System (NPS) survey program, evolution of process improvement programs, tools such as CRM and capabilities related client experience programs. Leverage best in class practices and principles to identify and positively influence other factors that contribute to the organization's ability to deliver service excellence.
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  • American Express
    International Marketing Director - Strategic Enablement & Customer Experience, Insurance Services
    American Express Mar 2014 - Jul 2017
    Toronto, Canada Area
    Leading an international team that delivers capabilites and drive improved performance to optimize the AMEX Insurance business and improve Customer Exerience for 21 International markets. Deliver a strong control program.
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  • American Express
    Director Customer Engagement Network
    American Express Feb 2010 - Mar 2014
    American Express World Service (Operations)
    Director for the Canadian Customer Servicing teams including Vendors (2010 - 2012). Responsible for Sales and Service for Canada and our Canada based US servicing center.Delivered during this period 2400bps improvement in RTF Net Promoter outcomes while transforming the sales organization for both US and Canadian Service Centers with double digit sales rates.Relationship Leader for NY and Canada Marketing partners..
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  • American Express
    Associate Director Customer Experience And Operations
    American Express Aug 2006 - Feb 2010
    Toronto, Canada Area
    Lead US and Canadian Customer Service team. Including the Premium Platinum / Black Card teams.Established a blue print for Permium Servicing for international MarketsLaunched Relationship Care TM in Canada
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  • Senior Manger Amex Bank Of Canada
    Senior Manager Amex Bank Of Canada
    Senior Manger Amex Bank Of Canada Mar 2004 - Aug 2006
    Toronto, Canada Area
    Managed Banking and Finance Operations for the Amex Bank of CanadaLead a team of 150+ sales / service and finance operations members. Launched RRSP and Deposit based products portfolio with over 1Billion in assets.
  • Cibc
    Gm & District Branch Manager Small Business And Consumer Retail
    Cibc Jun 2001 - Mar 2004
    Yonge And Bloor And Toronto Downtown / Hamilton Region
    Several progressive positions leading Retail and Small Business branches.in sales and service with ultimatly leading multiple branch teams.
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David Schmidlin Skills

Change Management Credit Cards Banking Vendor Management Relationship Management Business Analysis Customer Experience Call Centers Risk Management Financial Services Business Process Improvement Strategy Process Improvement Outsourcing Business Transformation Leadership Management Team Leadership Crm Strategic Planning Business Strategy Business Relationship Management Contact Centers Customer Relationship Management

David Schmidlin Education Details

Frequently Asked Questions about David Schmidlin

What company does David Schmidlin work for?

David Schmidlin works for American Express

What is David Schmidlin's role at the current company?

David Schmidlin's current role is Director & GM AMEX Travel and Lifestyle.

What is David Schmidlin's email address?

David Schmidlin's email address is da****@****exp.com

What is David Schmidlin's direct phone number?

David Schmidlin's direct phone number is +190547*****

What schools did David Schmidlin attend?

David Schmidlin attended York University - Schulich School Of Business.

What are some of David Schmidlin's interests?

David Schmidlin has interest in Children, Disaster And Humanitarian Relief.

What skills is David Schmidlin known for?

David Schmidlin has skills like Change Management, Credit Cards, Banking, Vendor Management, Relationship Management, Business Analysis, Customer Experience, Call Centers, Risk Management, Financial Services, Business Process Improvement, Strategy.

Who are David Schmidlin's colleagues?

David Schmidlin's colleagues are Shobhna Massey, Kawthar Alrayyes, Daniella Tindill, Catherine Van, Alana Grimes, Courtney Leach, Benjamine Courtois-Hervot.

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