David Schroer Email & Phone Number

Phoenix, Az, Us

Greater Phoenix Area

Launched a boutique consulting practice to drive excellence in client relations and account management for customers in multiple industries including global mobility, real estate, finance and corporate relocation. ➤ Developed and enriched relationships with clients in the relocation sector in a 10-month salaried position with Reloquest, a technology platform.➤ Closed a $5M contract with a temporary housing procurer within the insurance industry. Elevated account management by enabling faster booking with a competitive bidding process.➤ Certified Relocation Professional (CRP) | Global Mobility Specialist (GMS) | Member: Worldwide Employee Relocation Council ➤ Enriched relationship with a software development company leading to a projected $500K increase in revenue for temporary software deployment projects. Strengths: Account Management Strategy – Cross-Functional Team Leadership – Client Partnerships – KPIs – Client Retention – Consultative Sales – Project Management – Revenue Growth – Profitability – Strategic Planning – Business Relationship Management – Customer Education – Sales Policy & Program Development – Best Practices – Service Level Agreements (SLAs) – Analytical Thinking – Business Acumen – GMS – Financial Acumen – Upselling – Technology-Enabled Service Delivery – Strategic Thinking – Problem Solving – International Business Experience – Customer Engagement – Customer Service – Global Mobility – Corporate Relocation – Client Business Reviews – Sales Presentations – Project Management – Incremental Sales – CRP – Negotiations – Operational Support

Greater Phoenix Area

Brought on board to establish and enrich relationships with clients for a relocation service provider struggling with customer service and differentiation. Implemented best practices to grow client relationships while increasing retention – elevating revenue and profitability for a select group of named clients.➤ Improved customer satisfaction from 80% to 95% in 6 months by reducing sales cycle via improved marketing and pricing strategies on domestic home sales. Reduced exception expenses 8%. ➤ Rescued previously troubled relationships with 4 distressed clients by active listening to uncover root causes and leading cross-functional teams to remediate service issues. ➤ Increased customer engagement 10% ($125K) while creating tighter, better-defined and more competitive global relocation benefits for the client. ➤ Increased customer retention and elevated risk management by securing a new contract with a client whose agreement had lapsed – mitigating risk for both parties.➤ Elevated customer experience by introducing a menu relocation feature for clients to offer an enhanced, more competitive relocation benefit without significant cost increase.Strengths: Account Management Strategy – Cross-Functional Team Leadership – Client Partnerships – KPIs – Client Retention – Consultative Sales – Project Management – Revenue Growth – Profitability – Strategic Planning – Business Relationship Management – Customer Education – Sales Policy & Program Development – Best Practices – Service Level Agreements (SLAs) – Analytical Thinking – Business Acumen – GMS – Financial Acumen – Upselling – Technology-Enabled Service Delivery – Strategic Thinking – Problem Solving – International Business Experience – Customer Engagement – Customer Service – Global Mobility – Corporate Relocation – Client Business Reviews – Sales Presentations – Project Management – Incremental Sales – CRP – Negotiations – Operational Support – CRP – GMS

Phoenix, Arizona Area

Attained a crucial account management role building and enriching profitable relationships with global mobility clients in many industries for Lexicon Relocation, which was rebranded as Sterling Lexicon in 2018. Leveraged diverse expertise in strategic relationship management, upselling, new business development, problem resolution and policy design to retain customers and grow revenue. ➤ Expanded customer engagement 20% ($1.75M) for the #1 account, defining processes that enhanced the flow of information to control costs and elevate compliance.➤ Generated an additional $500K in incremental revenue from a single client, increasing outbound expats from 20 to 150 with improved cost controls and compliance.➤ Led a major turnaround in the relationship with a key client, developing metrics that increased service level 10% and reduced relocation spend 2%.➤ Rescued previously troubled relationships with clients and increased customer engagement with frequent, open communication including face-to-face and phone conferences. Strengths: Account Management Strategy – Cross-Functional Team Leadership – Client Partnerships – KPIs – Client Retention – Consultative Sales – Project Management – Revenue Growth – Profitability – Strategic Planning – Business Relationship Management – Customer Education – Sales Policy & Program Development – Best Practices – Service Level Agreements (SLAs) – Analytical Thinking – Business Acumen – GMS – Financial Acumen – Upselling – Technology-Enabled Service Delivery – Strategic Thinking – Problem Solving – International Business Experience – Customer Engagement – Customer Service – Global Mobility – Corporate Relocation – Client Business Reviews – Sales Presentations – Project Management – Incremental Sales – CRP – Negotiations – Operational Support

Chicago, Illinois, United States

Recruited for a revenue generation role, developing and enriching relationships with top corporations to deliver a suite of services in global mobility and corporate relocation: real estate, logistics, moving, expense reporting, expat services, immigration support and more. ➤ Generated $10M in revenue, key contributor in growing a little-known company in the global mobility space into a major competitor. ➤ Expanded customer engagement 85% for the #1 account, from $2M to $3.7M per year. -----------Additional experience in account management and global mobility operations with Cartus. Strengths: Account Management Strategy – Cross-Functional Team Leadership – Client Partnerships – KPIs – Client Retention – Consultative Sales – Project Management – Revenue Growth – Profitability – Strategic Planning – Business Relationship Management – Customer Education – Sales Policy & Program Development – Best Practices – Service Level Agreements (SLAs) – Analytical Thinking – Business Acumen – GMS – Financial Acumen – Upselling – Technology-Enabled Service Delivery – Strategic Thinking – Problem Solving – International Business Experience – Customer Engagement – Customer Service – Global Mobility – Corporate Relocation – Client Business Reviews – Sales Presentations – Project Management – Incremental Sales – CRP – Negotiations – Operational Support