David Scott Email & Phone Number

United Kingdom

Glasgow, United Kingdom

Project Team BA. Initially dealing with large data migration UAT Taking the lead in small follow up projects ensuring the smooth transition of inherited product features and creating related procedures to be used by customer service teams.Product review of Life & Pension products.

Glasgow, United Kingdom

• Since 2011 I have worked within a business support area, mainly dealing with technical and legislative product reviews. This involves testing historic death, surrender, transfer & maturity claims across the Life and.
• Strachan project - product review
• Technical and legislative review
• Report completing
• Raise issues found as a result of product testing
• Liaison with other areas and departments to gather information

Glasgow, United Kingdom

• I have worked within several departments within initially Abbey (now Santander) and more recently Capita. I have experience of banking savings, life assurance, endowments, bonds, isa’s and other unit linked and normal.
• Training new entrants from induction to being competent on the phones.
• Successfully multi skill training with existing staff increasing versatility and knowledge within the team
• Complaint handling and escalated calls from existing customers, which involves difficult decision-making.
• Investigating complaints and providing constructive feed back to team members and identifying and delivering potential training needs where appropriate.
• Review all impact assessments to ensure all risks for my team are evaluated and managed within regulated guidelines and budget.