•Accelerates large warehouse conversions of high profile vendors in the national Loblaw distribution network as functional Project Manager. Conversions lead to increases in sales, and improvements in service level and customer availability.•Establishes post-conversion environment by coordinating measurement of project metrics to identify problem areas requiring further root cause analysis and corrective actions.•Generates ad-hoc reports to extract and interpret sales, shipment and distribution data for ongoing decision support to teams and management. •Serves as SME for analytics using VBA and Access within Loblaw data network. Provides training and support to Business Analysts.

•Initiated productivity gains by gathering user requirements and applying use-case analysis and simulation methodologies to the current system architecture to develop recommendations.•Delivered Visual Basic/Studio and MS Access based prototype applications by applying the SDLC framework. Consulted with the IT group for systems design improvements.•Re-engineered manufacturing processes by implementing Lean manufacturing methodologies. Doubled productivity of a harness manufacturing line through line balancing and process redesign.•Ensured quality assurance by monitoring key manufacturing processes for specified tolerances as functional Statistical Process Control Coordinator.

•Managed customer service operations for successful delivery of news to the media and global investment communities, particularly Canada and United Kingdom.•Coordinated engagements with high profile customers to ensure seamless dissemination of press releases.•Directed weekend operations in Toronto site as primary point of contact.