David Seghers Email & Phone Number

New Orleans, La, Us

601 Poydras Street Suite 1500

• Troubleshoot/resolve computer/printer issues for users in continental United States and assist worldwide IT staff • Updated users in New Orleans, Houma, Amelia offices from Windows XP to Windows 7• Ordered Dell (provider) desktops, laptops, printers and parts/toner for all equipment• Repair/replaced hardware on computers (desktops and laptops) and printers;• Created step by step documentation for installing Tidewater programs and networked printers • Serviced New Orleans, Houma, and Amelia WAN equipment • Monitored Sophos Anti-Virus system daily to track virus and malware detection worldwide, notify users of virus or malware on computer to troubleshoot and remove• Created Sophos install package (bi-monthly) for worldwide implementation• Documented recommended removal procedure for Sophos on computers• Tidewater upgraded to Google Chrome for all users (from Novell GroupWise)• Trained users on features of Google Chrome • Microsoft OneNote - recorded daily service tickets and chronicle troubleshooting steps/solutions for any programs (Tidewater did not have a ticketing system)• Documented step by step directions to re-image computers after system or HDD corruption• Inventoried Adobe and Microsoft licenses for users• Inventoried equipment for New Orleans, Houma and Amelia offices

Greater New Orleans Area

• Helpdesk administrator up to Level 2 support assisting Network Engineer to implement firmupgrades and solutions• Diagnose/troubleshoot applications Windows XP and 7; Microsoft Office; Citrix, LogMeIn,Dameware, VPN and Blackberry• Active Directory management including user and distribution groups• Maintain, upgrade and repair entire inventory of HP, Ricoh, and Canon printers• Install, administer and support firm scanning software service Omtool Accuroute• Handle multiple ticket management applications• Provide expert solutions to user problems to include process analysis and improvementrecommendations to management• Involved in numerous large-scale workstation OS and application upgrades for multipleoffice enterprise deployments• Procure supplies for fax machines and printer supplies for local and regional offices• Polycom Video Conferencing administration and support• Responsible for purchasing printers for all locations until 2005• Project manager for regional offices for equipment disposal• Manage the redeployment of personnel, computers, printers and fax machines during interiorrestoration of New Orleans office building

New Orleans

• Generated a newly created position as law firm copy center and turned it into a viable, wellintegrated support role• Proficient in hardware knowledge of Gateway 2000 Computers (4SX-25, 33; 4DX2-50, 66;4SX-33V, Colorbooks, PS-75 Tower), Hewlett Packard Laser Jet II, III, IIP, IIP Plus and IIIPPrinters• Assisted in updating and troubleshooting software for Novell 4.1, Windows 95• Diagnosed problems, ordered parts, repaired/added hardware to computers/printers• Maintained and serviced Voicemail and Viewpoint• Demonstrated the aptitude to learn computer software and hardware systems in a timely andconsistent manner• Worked efficiently and expeditiously with minimal direction and supervision• Provided an atmosphere of harmony while working in stressful situations with demandingprofessionals and the public