David S. Email & Phone Number

Austin, Texas, United States

• Design and executed a comprehensive training program aligning with organizational goals and Tricentis best practices.
• Led cross-functional collaboration to identify and address specific training needs, ensuring relevance and effectiveness.
• Created engaging training materials, presentations, and documentation, tailored to various learning styles.
• Conducted webinars, and workshops receiving positive feedback for clarity and impact.
• Acted as the go-to expert for Tricentis solutions, staying current with updates and features to provide informed guidance.

Austin, Texas Metropolitan Area

• Used Selenium WebDriver to automate a website consisting of UI Controls with varying degrees of automation difficulty. Tables, Overlays, Frames, New Tabs/Windows, Infinite Scrolling, etc.
• Automated most UI features of an E-Commerce website.
• Implemented Fluent Page Object design pattern to expedite writing tests.
• Participate in sprints working with an automation team using Agile/Scrum methodology. This included Sprint planning [storytime & planning poker], daily stand ups, and Sprint Retrospectives.
• Used Jira to manage product and sprint backlog items.
• Used GitHub for Source Code Management. Branched & Merged code. Submitted Pull Requests.

San Marcos, Texas, United States

• Provides quality administrative support to University College staff ensuring Texas State students and all visitors are connected to needed resources in a personalized and timely manner
• Greet and assist students visiting the Office of Engineering
• Assisted with implementation and coordination of special events
• Answer telephones; screen/transfer calls; take messages
• Delivering items to campus departments
• Light housekeeping duties

Austin, Texas, United States

• Provide end user support, in a Windows environment, for students and staff of Austin Community College
• Provide support for Austin Community College website, email, scanning and printing services
• Maintain computer lab supplies and maintenance
• Monitor student’s computer activity

Austin, Texas, United States

• Served as a liaison between third party developers and Apple’s Engineering team.
• Provided system troubleshooting and support for Apple’s Developer Program for Tier 1 advisors and Apple developers.
• Achieved a 94% Developer Satisfaction Rating by Identifying and communicating opportunities for operational improvement via internal content requests.
• Increased Team’s overall ranking to 3rd in our department by sending team daily analysis email of our daily and monthly metrics.
• Demonstrated leadership through updating my team on trending program and system issues by giving a brief presentation in our team meetings.

• Provided technical troubleshooting for consumers and businesses with data centric devices.
• Contributed to the success of AT&T’s high network satisfaction rating (ranked 3rd place in the U.S.) by tracking network issues and creating system tickets, eliminating most network issues before becoming major outages.
• Demonstrated leadership as a mentor to company new hires via AT&T’s New Hire Training Program, providing leadership to new employees of the company.

Bachelor'S Degree, Computer Science

Activities and Societies: Competitive Coders / Non-Traditional Student Organization (NTSO)

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: PHI THETA KAPA Honor Society; TACHE (Texas Association of Chicanos in Higher Education)