David S. Email & Phone Number

Cedar Park, Tx, Us

Austin, Texas, United States

•Design and executed a comprehensive training program aligning with organizational goals and Tricentis best practices. •Led cross-functional collaboration to identify and address specific training needs, ensuring relevance and effectiveness.•Created engaging training materials, presentations, and documentation, tailored to various learning styles.•Conducted webinars, and workshops receiving positive feedback for clarity and impact.•Acted as the go-to expert for Tricentis solutions, staying current with updates and features to provide informed guidance.

Austin, Texas Metropolitan Area

•Used Selenium WebDriver to automate a website consisting of UI Controls with varying degrees of automation difficulty. Tables, Overlays, Frames, New Tabs/Windows, Infinite Scrolling, etc. •Automated most UI features of an E-Commerce website. •Implemented Fluent Page Object design pattern to expedite writing tests.•Participate in sprints working with an automation team using Agile/Scrum methodology. This included Sprint planning [storytime & planning poker], daily stand ups, and Sprint Retrospectives.•Used Jira to manage product and sprint backlog items.•Used GitHub for Source Code Management. Branched & Merged code. Submitted Pull Requests. •Wrote and executed manual testcases in Jira/Zephyr – positive & negative. •Wrote data-driven tests using TestNg framework. •Used MySQL Workbench to execute queries.

San Marcos, Texas, United States

•Provides quality administrative support to University College staff ensuring Texas State students and all visitors are connected to needed resources in a personalized and timely manner•Greet and assist students visiting the Office of Engineering•Assisted with implementation and coordination of special events•Answer telephones; screen/transfer calls; take messages•Delivering items to campus departments• Light housekeeping duties

Austin, Texas, United States

•Provide end user support, in a Windows environment, for students and staff of Austin Community College•Provide support for Austin Community College website, email, scanning and printing services•Maintain computer lab supplies and maintenance•Monitor student’s computer activity

Austin, Texas, United States

•Served as a liaison between third party developers and Apple’s Engineering team.•Provided system troubleshooting and support for Apple’s Developer Program for Tier 1 advisors and Apple developers.•Achieved a 94% Developer Satisfaction Rating by Identifying and communicating opportunities for operational improvement via internal content requests.•Increased Team’s overall ranking to 3rd in our department by sending team daily analysis email of our daily and monthly metrics. •Demonstrated leadership through updating my team on trending program and system issues by giving a brief presentation in our team meetings.

•Provided technical troubleshooting for consumers and businesses with data centric devices.•Contributed to the success of AT&T’s high network satisfaction rating (ranked 3rd place in the U.S.) by tracking network issues and creating system tickets, eliminating most network issues before becoming major outages.•Demonstrated leadership as a mentor to company new hires via AT&T’s New Hire Training Program, providing leadership to new employees of the company.

Bachelor'S Degree, Computer Science

Activities and Societies: Competitive Coders / Non-Traditional Student Organization (NTSO)

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: PHI THETA KAPA Honor Society; TACHE (Texas Association of Chicanos in Higher Education)