- Provide case support and expertise for all Biosense Webster CARTO* (Three dimensional Electroanitomical Diagnostic and Therapeutic Mapping System) EP arrhythmia studies and RF ablations.- Present onsite Electrophysiology instruction and education to physicians, nurses, and technicians.

Role out new products to Sales Region. Educate & train existing Clinical Account Specialists & Sales Reps on products. Evaluate clinical performance during field visits and put forth a performance plan as needed. Assist Global Educ. Dept. on internal and external customer training.

Provided education and training in the following areas: Gross Cardiac Anatomy, Cardiovascular Physiology, Cardiac Electrophysiology, Clinical Arrhythmology, Biophysics of Radiofrequency, Surface & Intracardiac Electrogram Analysis, EP Diagnostic & Therapeutic Product Training, DiSC / CARE Model Instruction, Cardiac Mapping System (NavX) Software & Hardware Instruction, RF Generator & Irrigated Pump Utility

2005 -2010- Oversaw department activity for 160 clinical employees and 16 managers.- Presented data rich plan to hire 300+ clinical specialists into organisation over 3 years to meet future business needs. Elevated clinical role from liability to leadership within industry.- Implemented commercialization strategy for Clinical Group, including new compensation plan which aligned company goals with performance.- Collaborated with Finance to remain within budget every year using strategic decision making.- Implemented a CRM tool to track clinical case information and metrics that led to improved efficiencies, award criteria, and performance management.- Implemented a third party customer satisfaction program to assess customer perceptions.- Leveraged other J&J company Call Center to implement new Call Center for installed base customers, to provide real-time remote support and resolution of complaints.- Reorganized department multiple times to better align with Sales Team and improve span of control.- Developed employees, many of whom were promoted to higher level positions within the organization.- Collaborated with all aspects of the organization to improve business outcomes. - Ensured clinical case support was within Health Care Compliance (HCC) guidelines.

- Supervised 14 Clinical Specialists and 11 per diem representatives. - Managed regional expenses, schedules, case support, field clinical activity, and career development.- Developed and successfully implemented "headcount" justification model.- Completed Process Excellence (Six Sigma) - Green Belt coursework.- Contributed to Global and US Marketing Product Development and Core teams by helping position features and benefits of new products clinically.- Assisted in developing web based, interactive learning e-module programs for new product launch materials.- Developed and trained external and internal courses leading to understanding of sciences and products.

- Provided case coverage (2000+ procedures), support and expertise for all Biosense Webster CARTO* (Three dimensional Electroanitomical Diagnostic and Therapeutic Mapping System) EP arrhythmia studies and RF ablations.- Presented onsite Electrophysiology instruction and education to physicians, nurses, and technicians.- Instructed internal and external customers in the US on use of Biosense Webster NOGA* (3-D electromechanical assessment for myocardial viability), left ventricular mapping software; mapping techniques; background sciences including anatomy/physiology, cardiovascular physiology and ECG.- Made onsite Sales presentations and provided support at customer hospital facilities.

- Invasive Cardiology & Electrophysiology- Primary Lead Technician requested by Cardiologists to assist with cardiac procedures and interventions.- Led an Introducer Management Team that led to Hospital savings of $125,000 the first year through a reduction in groin complications, decreased hospital stays and increased ambulation time.- Proctored several new lab personnel on all aspects of Cardiac Cath Lab function, including how to work with physicians, procedural flow, physiological monitoring, procedural prep, x-ray, QA, and patient care.- Scrubbed, Circulated, & Recorded interventional cath & EP procedures

- Performed a series of exercise tests, including VO2 max, body fat assessment, and strength on clientele.- Wrote individual exercise plans against clients goals including nutrition.- Assistant Manager of private facilities